German Luxury Customer Service

Social network you want to login/join with:

German speaking Customer Support - Luxury Fashion

Get ready to dive into the exciting world of a leading luxury fashion company and leaders in their field!

I am currently partner with this company searching for their next German speaking Customer Support Executive. As a customer support specialist, you'll be the go-to person for their customers. From answering questions about our products to providing top-notch service, you'll be making a difference every day.

Not only will you be handling calls and emails, but you'll also have the chance to interact with customers worldwide. With a script-free environment, you'll have the flexibility to use your experience and personality to provide the best service possible.

What your main role will be:

1. Responding to customer order queries and providing accurate, live, and complete information, always keeping delivering an omnichannel experience across online and in-store in mind.
2. Speaking to clients to quickly get to the root of their problem.
3. Helping customers via calls, emails, and live chat.
4. Using a positive personality and experience, not a script.
5. Knowing limitations and when to ask for advice.
6. Owning the resolution to the problem; don't leave the customer hanging.

About You:

1. Fluent to a native level in: German.
2. Fluent level of English.
3. Open to work on weekends if need be.
4. Interpersonal skills, and passion for providing excellent customer service.
5. Strong communication skills: active listening, writing/typing, informal communication.
6. At least one year's experience providing customer support would be ideal - preferably in a software support environment.