German Customer Service Advisor

Job description

Position:

German Speaking Customer Service Advisor

Working hours:

Monday - Friday 08:00am - 5pm

Location:

Fountainbridge, Edinburgh.

Salary:

£24,800 - £25,800

Our Client

A leading global travel service provider with four contact centres around the globe based in Japan, Korea, UK, and the Philippines, providing 24/7 customer service in 19 different languages. Employing more than 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand their global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.

Who we are looking for

We are seeking a passionate and enthusiastic German speaking Customer Service Advisor to join our team in our Edinburgh office. You will be customer-centric, have a passion for travel, have a track record in building rapport quickly and take pride in being able to problem solve. These aspects will come through in all your interactions whilst delivering the best possible customer service through our range of communication channels.

What you will get in return

Joining the team in Edinburgh, you will be warmly welcomed to an engaging and supportive working environment which includes:

1. 33 days annual leave
2. Workplace health cash plan including claiming back for dental, optical and physiotherapy and much more
3. Employee well-being program, Employee Assistance Program and enhanced sick pay
4. Monthly performance-based bonuses
5. Extensive learning opportunities and resources to further your career
6. Enhanced family policies (maternity/paternity/adoption)
7. Life and health insurance
8. Free on-site gym
9. 3 additional days leave for parents/guardians
10. Hybrid working (after 6 months)
11. Frequent employee engagement events
12. Refer a friend bonus scheme

What you'll be doing

1. Providing exceptional service to our customers, being the first point of contact responding to various travel queries.
2. Providing resolutions to our customers via Call, Chat and Email.
3. Handling customer queries with empathy, patience and compassion.
4. Attending regular team huddles.
5. Keeping up to date with the latest promotions, initiatives and company policies/procedures.
6. Assisting in ad hoc assigned projects.

What you'll need

1. Customer service experience
2. Must be fluent in German and English
3. Effective communication skills
4. Good knowledge of Microsoft Office suite & Proficient typing ability