General Porter

Job Summary

The portering department transfers patients, goods, and any other items around the trust in a prompt, professional, and efficient manner. Porters respond to requests for their services as quickly as possible to provide a positive patient experience in a safe professional manner and first-class service that epitomises the Christie reputation.

This position includes a whole spectrum of duties, from showing compassion and care for patients and relatives to physically demanding tasks such as moving and storing gas cylinders or furniture. A main component of the position is the collection, transportation, and disposal of waste materials including clinical waste from wards and theatres.

The successful applicant will be on the front line and will be expected to be always polite and respectful.

This is a permanent contract of 37.5 hours per week, including working weekends on a one on-one-off rota.

Main Duties of the Job

The purpose of the portering department is the transfer of patients, goods, and any other items around the trust in a prompt, professional, and efficient manner.

Job Responsibilities

1. To transfer all patients throughout the trust estate in a prompt, professional, and efficient manner as requested using appropriate means of transport, using the portering management software TeleTracking.
2. To transfer goods throughout the trust estate in a prompt, professional, and efficient manner using the portering management software TeleTracking.
3. The collection of specimens from wards/depts. and delivery to the laboratories in a prompt, professional, and efficient manner using the portering management software TeleTracking training for which will be provided.
4. The collection of blood products from the blood room and delivery to wards/depts. in a prompt, professional, and efficient manner as per blood products transfusion training and procedures.
5. To collect and transport patients from all areas of the site using a variety of wheeled equipment, e.g., wheelchairs, trolleys, beds.
6. The movement of deceased patients from the wards/depts. to the Mortuary in a prompt, professional, and efficient manner always maintaining the respect and dignity of the patient.
7. To carry the emergency Alertive/Allocate response device as a part of the trust cardiac arrest team that attends when a patient has a cardiac arrest and ensure that any equipment required by clinical colleagues is available where it is required as soon as possible and to offer any assistance needed to clinical colleagues.
8. The movement of furniture around the trust.
9. The delivery of clean linen and collection of dirty linen.
10. The removal of waste furniture and electrical items for disposal.
11. The safe delivery, storage, and correct segregation of full/empty medical gas cylinders.
12. The movement of clinical equipment (such as pumps) to and from wards/departments as required in a prompt, professional, and efficient manner.
13. The movement of beds and mattresses as required to and from wards/departments and the bed store.
14. The delivery of stores items from the stores to the various wards and departments when required.
15. The delivery of drugs from Pharmacy to wards/depts. in a prompt, professional, and efficient manner ensuring that all drug deliveries are handed to ward/dept. staff.
16. The delivery of fluids from Pharmacy to wards/depts. in a prompt, professional, and efficient manner.
17. The collection and distribution of patient notes across the site from health records and all wards/depts.
18. The receipt, collection, delivery of incoming Trust mail from Royal Mail, couriers, and other distribution networks. The collection of mail from all Trust departments and dispatch of mail via Royal Mail, couriers, and other distribution networks.
19. Report all damages to any infrastructure to the estates help desk.
20. Report all door and alarm faults to the Security Manager.
21. Always follow Trust policies and procedures.
22. Use of telephones, pagers, radios, computers, touch screen devices as required for the role.
23. Carry out all activities according to H&S risk assessments, including manual handling and lifting.
24. Take part in the Trust annual PDR process.
25. Ensure that all mandatory training is kept up to date.
26. Any other duties designated as reasonable by the Head Porter, Charge Hand Porter, or Deputy Operational Services Manager.

Person Specification

Qualifications
Essential

• Good literacy and numeracy skills

Desirable

• Customer care experience
• NVQ Level 3

Experience
Essential

• Working as a part of a team and dealing with the public and patients in a polite and respectful manner.
• Manual handling
• General customer services.

Desirable

• Portering experience in an NHS or similar environment

Skills
Essential

• Good interpersonal skills
• Good oral communication skills
• Able to work on own initiative.

Desirable

• Moving and handling training

Knowledge
Essential

• Good basic level of IT
• Must be willing to learn how to operate the equipment i.e., radios, electronic tablets, iPhone, medical gas gauges, pagers, portering management software.

Desirable

• Awareness of Health and Safety
• Awareness of confidentiality
• Ability to navigate across Trust premises.

Values
Essential

• Must be able to understand and adhere to the Trust's principal values of compassion and respect for patients and staff.
• Always willing to learn new skills.

Desirable

• Respects colleagues and patients
• Recognises team goals.

Other
Essential

• Must be prepared to attend all mandatory training.
• Weekend work will be required.

Desirable

• Willingness to be flexible in working hours and duties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer Name: The Christie NHS FT
Address: Portering - E00236, Manchester, M20 4BX
Employer's Website: https://www.christie.nhs.uk/