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General Manager - Worcester
Tenpin Ltd (part of Ten Entertainment Group Plc)
Worcester
On-site
GBP 25,000 - 45,000
Full time
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Job summary
An established industry player is seeking a passionate General Manager to lead a vibrant entertainment center. In this exciting role, you will manage daily operations, foster a culture of exceptional customer service, and drive business growth through innovative promotions. With a focus on team development and creating a fun environment, you will play a key role in ensuring both customers and staff enjoy their experience. This is a fantastic opportunity for a driven leader to make a significant impact in a dynamic setting that offers a variety of entertainment options for all ages.
Benefits
Qualifications
- 2+ years of experience as a General Manager in leisure or hospitality.
- Proven track record in optimizing revenue and business performance.
Responsibilities
- Manage day-to-day operations and create a culture of excellent customer service.
- Drive business growth through local promotions and develop annual business plans.
Skills
Job description
2 days ago Be among the first 25 applicants
Are you a driven, passionate leader with a natural ability to create a fun environment for both our customers and team whilst achieving company objectives?
We have something fun for all the family to do, regardless of age. Our centres are fantastic places to visit, and even better places to work in. Why not come and help us entertain?
We love to entertain-it's in our DNA! Beyond bowling, we offer Houdini's Escape Rooms, Karaoke, a 4D Laser Arena, Soft Play, Arcade Machines, Pool Tables, licensed bars with cocktails, and a fabulous food menu.
The Role
As a General Manager you will manage the day-to-day operation of our centre, which includes:
- Creating a culture of excellent customer service
- Driving the business growth through local promotions and central product delivery
- Developing an annual business plan with the Regional Manager focusing on growth and financial target
- Creating a professional environment with training, appraisals, fair management and support team operations and strategy execution.
- A minimum of 2 years' experience as a hands-on General Manager, ideally within leisure or hospitality, whilst leading and developing large teams
- Experience in optimising revenue and overall business performance
- Full of determination, enthusiasm, and patience
- Fully flexible and highly adaptable to change
- Industry-leading bonus scheme
- 33 days holiday (including Bank Holidays)
- Enhanced Maternity, Paternity, Adoption leave
- Tenpin Treats - Retailer discounts, Smart Tech and Best Doctors
- Free Bowling for family & friends
- Free Food (when working 6+ hours)
- Medicash
- Employee Assistance Programme
- Free counselling
- Life assurance (4x annual salary)
- Birthday off
- Long Service Awards
Looking for career development? Tenpin is the place to start. We value great people and offer opportunities for advancement, with many of our managers having started as Team Members.
Ready to grow your career with us? Click apply and complete our quick 2-minute application.
Mid-Senior level
Full-time
Management and Manufacturing
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