General Manager - Tottenham Hotspur Stadium

General Manager - Operations at Tottenham Hotspur Stadium

Salary: Up to 85K per annum plus discretionary bonus

Working Days: 5 out of 7 days per week

Benefits:

• Private healthcare
• Aviva Digicare - Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts - up to 55% off cinema tickets
• Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts - Discounts with holiday companies such as TUI and Expedia
• Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 27 days + BH's and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby's 1st birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Overview:

Levy is the vibrant and exciting sector of Compass Group, the world's largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. Our core belief is that sustainably sourced great food and drink, coupled with exceptional service, is key to creating legendary experiences.

Tottenham Hotspur Stadium marks a new generation in stadia design, offering an unparalleled experience for all 62,303 fans while holding community at its heart.

Role Purpose:

Take full accountability for a great food and beverage operation, matching the venue's ambition, brand specifications, and standards. This role requires a dynamic senior hospitality professional experienced in food and beverage delivery, with a focus on delivering consistency of quality and innovation.

Key Responsibilities:

Planning:

• Frequent liaison with venue and senior leadership team to agree strategy and direction.
• Ensure all activities have a clear purpose and measurable outcomes.
• Keep abreast of competitor activity and market trends.
• Collaborate with venue team and stakeholders to plan and deliver various projects.

Operations:

• Ownership of the day-to-day delivery of product quality and service standards.
• Drive guest focus culture through knowledge of hospitality standards.
• Innovate to enhance guest experience and operational efficiency.
• Monitor and maintain Health and Safety policies.
• Operate and develop brand standards within each area.
• Champion guest-focused culture and act on feedback.

People:

• Lead and manage the operational team.
• Develop and sustain high team energy and engagement.
• Conduct regular performance reviews and talent management.
• Ensure effective communication throughout the venue.
• Recognise and celebrate success.

Financial & Business Development:

• Accountable for all costs and profitability of the operation.
• Control operating costs and seek efficient ways to operate.
• Utilise data to drive efficiency and growth.

Person Specification:

• Minimum 5 years' experience at F&B senior level.
• Experience managing a mixed portfolio of outlets.
• Confident leader with excellent communication skills.
• Passionate about food and hospitality.
• Experience leading projects and change programmes.
• Previous P&L accountability.
• Willing to work evenings and weekends as required.

Who we are:

Levy UK & Ireland fosters a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths and are committed to creating an environment where every individual is valued, respected, and empowered.