General Manager - Scott Dunn Private (Luxury Travel)

Job Title: General Manager - Scott Dunn Private

Job no: 522821
Brand: Scott Dunn
Work type: Full time, Hybrid
Location: London
Categories: Leisure Travel & Retail

This role is a perfect blend of driving growth through new member acquisition via networking, partnerships, etc., and member retention and share of wallet gain through operational excellence and relationship management.

This person will set the long-term goals for the SDP business, take accountability for the delivery of financial results, and ensure that high levels of guest and team satisfaction are a priority.

This role will be responsible for the growth of the Scott Dunn Private business in all 3 source markets, working collaboratively and effectively with local and functional leaders where appropriate in the UK, US, and Singapore. Therefore, luxury travel experience is essential.

Responsibilities

The responsibilities for this role span across leadership and people management, operational management, commercial acumen, customer-centricity, strategy, and stakeholder and relationship management. They include (but are not limited to):

• Develop a high performing team and performance-orientated culture by inspiring, motivating, and empowering teams to execute the region’s strategy effectively and achieve common goals.
• Lead and manage teams across multiple geographies (London, New York, California, Singapore) effectively, and engender support and engagement from global and local functions.
• Develop and execute strategic partnerships and referrals to grow the Scott Dunn Private membership community.
• Direct management of a sales and service operation, ensuring all parts are working together to deliver the financial outcomes and experience for guests and team members.
• Keeping abreast of industry trends, market dynamics, and competitive landscape, ensuring local market intelligence is brought regularly to the table to adapt and refine marketing and service strategies.
• Review and optimize pricing strategies, commercial models for membership tiers, and holiday cost structures to maximize profitability whilst maintaining exceptional service standards.
• Understanding of the HNW/UHNW customer in the UK/USA and Asia, and their needs to be able to deliver travel products and services that provide value.
• Embed and drive forward the vision for the growth of Scott Dunn Private, bringing this to life and embedding it throughout the organization.
• Develop a comprehensive plan that outlines the measurable objectives to achieve the vision, ensuring all global functional leads are clear on the role they play in delivering the vision.
• Build strong relationships with internal and external key stakeholders (including employees, guests, suppliers, and other key external partners).
• Work effectively within a matrix structure as a General Manager within a global Brand, with strong ability to influence across functions.
• Effectively represent the Scott Dunn Private brand to the external market as required in conjunction with other members of the SDP team.

About You

You will be an experienced General Manager, with significant background within travel and concierge and working with a HNW/UHNW customer. Minimum experience requirements include:

• Minimum 3+ years General Manager Experience
• Minimum of 5-years travel industry or concierge industry experience
• Significant previous experience within the HNW/UHNW sector
• Experience in designing and managing referral or partnership programmes relating to luxury consumers
• Proven performance track record
• Worked within a global company with a matrix structure

Values & Behaviours

All employees must promote, understand, and apply Scott Dunn’s workplace values. These are embedded in all roles and applicants must evidence the values as part of the application process.

• In the know - Start by listening. We take the time to understand our guests’ and colleagues' needs. Be Precise. We take pride in getting every detail right. Own it. We deliver on commitments we make.
• In the Detail - Love learning. We energetically seek out and share new ideas and insights. Embrace feedback. We continuously seek to improve by sharing and accepting honest feedback. Work with the best. We attract, retrain and partner with the best.
• Inspiring - Look to the future. We constantly seek opportunities to make travel memorable and sustainable. Be more we. We work together collaboratively and value different viewpoints. Win together. We celebrate each other’s successes and have fun.

Location

We aim to find someone who would be office-based in our London, Hammersmith office. There will be quarterly travel to our US Offices.

Why work for Scott Dunn

In return for your expertise and commitment to our values of in the detail, in the know, and inspiring:

• We support your career growth – We provide you with career progression aligned with your chosen career path, access to internal job opportunities across Scott Dunn's global offices.
• We give you the tools to succeed – We provide personal and professional development enabled by our award-winning Learning and Development team.
• We recognise and reward your success and loyalty – We run commission and bonus incentive schemes to complement competitive salaries.
• We celebrate your excellence – With monthly, quarterly, and annual recognition schemes and awards.
• We provide you with a wide range of job and industry-perks – We can offer you subsidized private healthcare, a contributory pension scheme, and more.

Diversity, Equity, and Inclusion

At Scott Dunn we champion equality, diversity, and inclusivity in all its forms and are signatories of both the Race at Work and the Diversity in Hospitality, Travel & Leisure charters.

Apply

You do not need to meet all the requirements to apply for a position at Scott Dunn. Should this role be of interest to you we would welcome your application.