General Manager - Samsung Experience Store

Salary: £51,500 -£57,500 DOE

Bonus: 20% potential - Up to £69,000 OTE

Locations: Oxford Street

Who are we?

We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers’ journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online.

What can you expect in return for working for us?

At the heart of everything we do are our people, and we strive to ensure PRS is the best place possible to work. This includes an engagement survey to ensure we are always listening to our colleagues, access to an amazing Samsung Discount Portal allowing colleagues to purchase significantly discounted Samsung products, and access to a colleague reward programme unlocking savings of on average £1,000 a year on daily life expenses, as well as other seasonal incentives.

Role Overview

The PRS & Samsung General Manager is accountable for delivering PRS & Samsung goals through alignment with the PRS & Samsung brand and ethos, inspirational team leadership and development, and an unswerving desire to introduce PRS & Samsung products that deliver key features benefiting individual customers.

Evidencable Knowledge, Skills and Experience:

• Experience in people management, leadership, and direction – setting a clear direction for your team, inspiring others, and able to articulate our values with conviction.
• Communication and influencing skills that generate commitment and loyalty.
• Passionate about people – from customers to stakeholders.
• The ability to prioritise workloads while balancing a multiskilled team’s deployment in a multilevel site.
• A commercially minded approach to retail.
• The ability to adapt quickly to changing circumstances and promote the benefits of change to those around you.
• Previous high-level retail management experience is essential.
• Knowledge of the Samsung ecosystem and a love for all things tech.
• Constantly challenges own knowledge and drives own learning.
• Can effectively demonstrate ability in managing large teams (30+).
• Evidence of people development and future succession planning.
• Effective stakeholder management.

Core Responsibilities:

• Health & Safety: Lead by example, ensuring the highest standards of health and safety across the store, creating a safe and welcoming environment for customers and colleagues alike.
• Store Standards Expert: Maintain impeccable store standards as a top priority, ensuring the store always looks its best for an inviting shopping experience.
• Team Leadership: Manage and inspire colleagues across all departments to foster a high-performing and motivated team, setting clear expectations and providing direction.
• Operational Excellence: Follow and uphold PRS & Samsung processes, guidelines, and policies to ensure seamless operations and efficiency throughout the store.
• Shift Management: As a key holder, take charge of general shift management, ensuring all daily tasks are carried out smoothly.
• Resource Management: Manage resources effectively, ensuring budgets are adhered to and optimized across various areas.

Deliverables:

• Shop Floor Excellence: Focus on shop floor management to ensure a seamless customer experience.
• Performance Management: Observe and track performance metrics across the team, providing valuable insights and feedback.
• Customer Experience: Deliver a great brand experience, encompassing both sales and service.
• Team Development: Manage all sales colleagues, providing performance reviews, conducting coaching sessions, and mentoring to promote their growth.
• Training Compliance: Ensure all colleagues are up to date with their training metrics.
• Market Analysis: Analyse local market changes that may impact trade to stay ahead of the competition.

Why join us?

At PRS & Samsung, we offer more than just a job; we offer a platform to grow and develop your skills. You’ll be part of an enthusiastic team that shares your passion for technology and customer satisfaction. With opportunities for learning and career advancement, you can shape your future in the tech retail industry. We have a Learning and Development team dedicated to your professional training in the role, including (but not limited to) Induction, FCA, Product, Customer Journey, and Management Development Programmes.

What we can offer you:

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well-being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices – including the latest Flagship Device!
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays