General Manager of Fulfilment (Director)

DEPOP; London; Hybrid; GBP 50,000 - 100,000; Full time

Job description

We're looking for an experienced, strategic leader to oversee Depop's global fulfilment operations across shipping and payments. This role will report directly to the Chief Financial Officer.

Responsibilities:

1. Responsible for translating Depop's long-term strategy into a fulfilment experience that delights the Depop community ensuring buyers and sellers experience best-in-market service.
2. Through seamless delivery, optimised, sustainable shipping processes at affordable prices, alongside reliable payment operations, this role will increase Community satisfaction, user retention and marketplace growth.
3. This role will combine strategic planning with hands-on management of logistics, technology, and vendor partnerships to create a customer centric, streamlined and optimised shipping & payments experience that serves our long-term differentiation and delivers customer value.
4. Full accountability of the payments and shipping P&Ls.
5. Focus on driving growth for our community through our investment in fulfilment, which will be measured via establishing financial, operational, and customer success metrics aligned to our strategy.

Ideal Experience:

1. The ideal candidate is an experienced Operations leader who understands the fulfilment needs of a high-growth marketplace environment.
2. Particular focus on developing scalable, customer oriented, efficient operations and cross-functional collaboration.

Additional Information:

Health + Mental Wellbeing PMI and cash plan healthcare access with Bupa. Subsidised counselling and coaching with Self Space. Cycle to Work scheme with options from Evans or the Green Commute Initiative. Employee Assistance Programme (EAP) for 24/7 confidential support. Mental Health First Aiders across the business for support and signposting.

Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, 1 company-wide day off per quarter, Impact hours: Up to 2 days additional paid leave per year for volunteering, Fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love.

Flexible Working: MyMode hybrid-working model with Flex, Office Based, and Remote options *role dependant. All offices are dog-friendly. Ability to work abroad for 4 weeks per year in UK tax treaty countries.

Family Life: 18 weeks of paid parental leave for full-time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave.

Learn + Grow: Budgets for conferences, learning subscriptions, and more. Mentorship and programmes to upskill employees.

Your Future: Life Insurance (financial compensation of 3x your salary), Pension matching up to 6% of qualifying earnings.

Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards!