General Manager (Maternity Cover)

Hampton by Hilton Humberside Airport; Cleethorpes; On-site; GBP 30,000 - 60,000; Full time

Job description

The Hampton by Hilton Humberside Airport has 100 bright modern bedrooms, situated right off the A18 just a short walk from Humberside International Airport. We're just 15 minutes from the sprawling Lincolnshire Wolds and Humber Bridge giving access to East Yorkshire.

We are a friendly, helpful, and warm team looking to make your stay as comfortable as possible. There is a spacious lounge area perfect for relaxing after a busy day located on the ground floor alongside a bar serving hot and cold beverages and snacks. In addition, you can order a tasty meal off our lounge menu. Or if you are looking for a more formal dinner than the lounge, our casual Touchdown Bar & Grill restaurant onsite serves a range of classic dishes. There is also an onsite gym for our overnight guests available and a business centre where you can focus on your work.

What We're Looking For

We are in search of an exceptional General Manager (Maternity Cover) to spearhead our team at the hotel. We desire a leader with an unwavering passion for the hotel's success, someone who thrives on precision and meticulous attention to detail. Your primary focus will be on steering the hotel and team towards peak efficiency, ensuring that every aspect operates seamlessly and upholds the highest standards of excellence.

• Must embody leaf HOSPITALITY’s core attributes of having integrity, being human and being transparent.
• An excellent communicator, with the ability to inspire, lead, captivate and motivate a team. High level of emotional intelligence.
• An ambitious leader able to visualise the business advancing and strategic enough to move the hotel forward in line with the ever-evolving hospitality industry.
• GM that balances being visible and present within the business, whilst equally working strategically on the commercial success of the business.

Generally speaking, this is a traditional General Manager’s position, reporting into the Group Operations Director. You will attend monthly business reviews to present the hotel’s performance to key stakeholders. You will have a management team reporting directly into you and will be a natural leader with the ability to develop your team professionally.

Example Key Responsibilities

• Driver of regular key meetings within the hotel, such as business reviews, commercial and Town Hall meetings.
• Line Management and support for hotel’s management team. Ongoing mentorship, development, and support for the team.
• Presence on the floor at key times to oversee and observe service.
• Present to Directors at monthly business review meetings. Ensure the Deputy Manager is well equipped to support in this where needed.
• Commercial leader with the ability to generate new ideas and routes to market. Exploration and encouragement of ideas and suggestions by the team.
• Working closely with your team to ensure accurate financial reporting and management, such as forecasting and monitoring cash flow etc.
• Constant mentorship and coaching with the hotel team members. Working to develop their skillset and independence. Providing feedback and retraining where needed.
• Gaining support from the cluster and group teams when expertise is needed.
• Presence within the community and connecting the hotel to its local roots.
• Drive a culture of cost awareness and consciousness across the hotel.
• In addition, this role will naturally take a review and ensure all opportunities to maximise profitability are being explored.

Skills And Experience

• At least 2+ years previous Hotel General Manager experience.
• Ideally the candidate is from a branded hotel or hospitality environment.
• Passionate about guests and people-centred environment.
• Management experience is essential.
• The confidence and ability to challenge the status quo.
• Ideally worked within a multi-layered stakeholder environment (brand, owners, management).
• Excellent commercial awareness and ability to lead, coach and develop the team.
• Sound health and safety knowledge and awareness.
• Strong financial acumen.
• Flexible availability, willing to work weekends and present during key periods.
• Natural company ambassador. Someone that is present within the local community. An excellent networker.

What You'll Get In Return

• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio.
• Access to team member room rates across the global Hilton portfolio.
• Continuous learning & development opportunities.
• Free access to 24/7 employee assistance program.
• Team member of the month - £100 and Team member of the year - £500.
• Competitive pay and package including bonus scheme.
• Additional annual leave and family leave.
• Additional pension contribution.

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial