General Manager - London

Be part of something extraordinary!

Are you ready to join one of London's most iconic Lifestyle Brands?

Welcome to The Other House, a Residents Club, where we are not just redefining the hotel market, we are re-writing the rules.

Imagine an extraordinary place where the comfort of home meets the service of a hotel and the facilities of a private club. Each of our Residents Clubs will blur the lines between hotels, residential living and an exclusive private club which all our residents can enjoy. Think beautifully designed club flats, amazing public areas with an all-day street café and destination cocktail bar, and access to private club lounges, a great gym, spa and well-being area. A place where you can relax, work or play whatever your mood, for as long as you are in town - be it a day, a week, a month, or a year.

The Other House highlights the best of British design with a focus on creating forever experiences with sustainability and smart tech at its core. We're not just talking about it, we're living it. From unforgettable spaces to eco-friendly practices and green initiatives, we're on a mission to make the world a better place, one stay at a time.

Everything is at your fingertips with The Other House app. Our residents have access to everything they need for an amazing stay from checking in and mobile door entry to seeing how busy the gym is and how much energy we are using. Convenience, control - elevated!

Our first property in beautiful South Kensington opened in the summer of 2022 to great acclaim. Our next property, The Other House Covent Garden nestled in the heart of theatre land in the West End, is due to open soon and we have acquired another site in Belgravia. Whilst our initial focus is to build the brand in central London, the venture will roll out globally, catering for aspirational business and leisure travellers everywhere, whatever their length of stay.

Role: GENERAL MANAGER

The Other House is looking for an outstanding customer-focused General Manager with extensive hospitality experience in either 4/5-star hotels or private members clubs. The ideal candidate will be a hands-on, motivated leader with the ability to hit the ground running and will be needed to assist and manage all responsibilities necessary for a successful new opening.

Alongside being accountable for the smooth and effective running of the Residents' Club and ensuring your team is meeting the highest levels of service, you'll use your natural welcoming charm to build relationships with clients (Members and Residents), exceed their expectations and ensure they have an amazing stay with us - every time. Our ideal candidate will be entrepreneurial and creative with a proven track record of growing fantastic teams. If you are an inspirational leader, able to drive commerciality with energy and innovation, we look forward to hearing from you.

You

• Minimum 5+ years' 4/5-star luxury hospitality management experience i.e. hotel or private members club.
• Experience in large scale hotel openings.
• Strategic business leader - works constructively and seamlessly with our senior finance and leadership team to devise plans in alignment with organisational and financial goals.
• Experience in leading projects on time and budget to deliver outstanding client experiences.
• Outstanding customer service skills and dedicated to providing a true hospitality experience. A 'people person'
• An effective and respected role model with proven leadership abilities.
• High level of commercial acumen and excellent revenue management skills with solid experience of managing budgets, P&L and forecasting.
• Strong management, planning and organisational skills.
• Excellent communication and interpersonal skills and the ability to communicate with a range of stakeholders.
• Capable of working under pressure whilst being positive and resilient.
• Exceptional people skills with the ability to develop others who in turn possess the ability to train others.
• Create an atmosphere at The Other House that embodies our values of making people feel at home, creating memorable experiences and making a positive social and environmental impact.
• Analytical skills and a proactive problem solver capable of identifying issues and opportunities and making quick yet sound judgements and decisions.
• Thorough understanding of hotel management best practices, customer relationship management (CRM) software and facilities management software.
• Proficient and confident in the use of a wide range of integrated technology systems which underpin the entire back office organisation, guest interface and team training and development.

• Being an integral part of developing a new brand and concept in the hospitality market which is disrupting and reshaping the market.
• Working among a team of visionary, passionate and caring individuals.
• Very attractive bonus and pension benefits.
• Other industry-leading benefits package which includes Length of Service Rewards, Birthday Celebrations, exclusive Perkbox discounts, Cycle to Work Scheme, Nursery Scheme Vouchers.
• The Other House Discounts for food and drink in our Bar and Restaurant when dining.
• The Other House Friends and Family discounted rates when you book an overnight stay.
• Christmas and Summer Team Parties and social events throughout the year.
• Healthy and nutritious Staff Meals on shift.
• Refer A Friend scheme of up to £1000 per successful hire (dependent on role).
• Departmental incentives to reward excellence.
• And so much more!

The Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace. We look to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality