General Manager - Franchised

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Job Description

As General Manager, you'll oversee every detail to ensure a memorable guest experience. You're proactive, approachable, and a visible leader for your team. As a Marriott General Manager, you embody the brand's values - thoughtful, forward-thinking, and true to the Marriott name. You'll create a welcoming environment where guests feel at home, from check-in to check-out, while managing all aspects of hotel operations.

Are you ready to lead the newly refurbished Edinburgh Marriott Hotel Holyrood, driving force behind our hotel's success, ensuring smooth operations, financial growth, and delivering exceptional service - all with a dash of charm and a sense of humour?

Your workplace:

At the newly refurbished Edinburgh Marriott Hotel Holyrood, you'll be part of an upscale hotel in the heart of Edinburgh, where modern sophistication meets the city's rich heritage. With stylish facilities including a restaurant, bar, spa, and event spaces, the hotel offers a vibrant setting for both staff and guests.

As part of our team, you'll enjoy a collaborative and inclusive workplace that values innovation, excellence, and a strong guest-focused culture. The hotel's dynamic atmosphere encourages creativity, problem-solving, and personal development. Whether you're leading team meetings or interacting with guests, you'll be working in a fast-paced yet supportive environment where flexibility and teamwork are key.

What we're looking for:

• Leadership & Accountability: Oversee all hotel operations, ensuring high service standards and profitability, with a hands-on leadership approach.
• Experience: Proven track record managing a hotel, ideally at an upscale level, with a focus on customer service in a competitive market.
• Team Management: Lead, motivate, and develop staff, ensuring a positive, harmonious work environment and staff well-being.
• Operational Oversight: Manage all departments, with a key focus on repositioning the hotel. Prior experience across operational areas and several years as a General Manager is beneficial.
• Profit Maximisation: Drive sales, optimise revenue, and seize strategic growth opportunities while ensuring an outstanding guest experience.
• Dynamic & Commercial: Strong understanding of sales and marketing strategies to elevate the hotel's market position.
• Collaborative: Engage effectively with management and ownership, providing high-quality business insights.
• Networking: Build strong relationships across the industry, promoting the hotel locally and internationally.
• Repositioning the Hotel: Lead the strategic repositioning of the hotel post-refurbishment to establish it as a premier destination within the local market, enhancing its brand presence and attracting a diverse clientele.
• Revenue Growth: Maximise revenue across all key areas - Food & Beverage, Spa, Leisure, and Rooms. Lead strategic monthly reviews and stay ahead of market trends.
• Operational Excellence: Ensure top-level service and brand standards, conducting regular audits for safety, cleanliness, and maintenance.
• Team Development: Foster a performance-driven culture, ensuring staff development, performance reviews, and compliance with company policies.
• Financial Management: Prepare and manage budgets, control costs, and optimise profitability through careful planning and forecasting.
• Health & Safety: Ensure compliance with all safety regulations, fire protocols, and food policies while maintaining up-to-date training and risk assessments.

This company is an equal opportunity employer.