General Manager - Eaton Hong Kong

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts, Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

Founded by Hong Kong-born Asian-American Katherine Lo in 2018, she started Eaton to reimagine how we could build physical and digital spaces as platforms for creativity and collective change with an eye towards a more fair world. Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, literature, dance, theater, music), Media (radio, film), Wellness (holistic wellness), and House (members workspace), as well as beautifully designed, ethical hotel and Food & Beverage offerings.

Key Responsibilities:

• Provide inspirational leadership by motivating and empowering all employees to contribute towards the overall success of the brand.
• Nurture a holistic work environment that appreciates the benefits of work/life balance, wellness, and company purpose.
• Provide the vision, leadership, and strategy to inspire employees to deliver exceptional service and drive financial success.
• Accountable for the people, product, and profit within the hotel, which includes excellence in guest experience, profits through sales and yield for growth across the business.
• Oversee all aspects of operations of hotel management, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping, and maintenance.
• Innovate to achieve long and short-term strategic objectives.
• Monitor and action all guest feedback.
• Ensure that company reporting and systems are adhered to.
• Authorize expenditures and assist in planning budgets for departments.
• Communicate with the Board of Directors to influence the strategy for the hotel, region, and company in the short and long term.
• Maximize individual potential through a positive commitment to training & development and succession planning at all levels.
• Lead, develop, motivate and empower employees to deliver operational best practice, identifying opportunities and making recommendations for improving efficiency and quality of service and operating standards.
• Tour and visually inspect the property daily. Monitor property condition, cleanliness, cost control, and quality of product and service throughout the hotel.
• Participate in community affairs and be a visible, active member positioning the hotel as a positive contributor in the marketplace.
• Execute successful sales and marketing campaigns, understand dynamic revenue management and drive market share.
• Drive profit to the bottom line through strong financial controls.
• Ensure all new employees are introduced into the company through the training process at the hotel.
• Constantly review and keep hotel a consistently safe environment for guests, employees, contract workers, and other visitors.

Requirements:

• Bachelor degree or equivalent in Hospitality Management or Business Administration.
• Strategic and dynamic thinker with at least 10 years of operation experience in hotel senior position, especially in the capacity of General Manager for more than 5 years of experience.
• Knowledge/working experience in the sustainable hotel market is highly preferred.
• Well-developed leadership skills; effective relationship management skills and strategic thinking with strong problem solving and organizational skills.
• Highly energized personality demonstrated expertise in making connections and plugging people in by providing personal, intimate and local insights for each customer.
• Ability to bring the operation team to achieve a goal and align the Brand by indulging the customer’s genuine hospitality with the hotels.
• Proven track record of creating both local and international public awareness of the hotels and staying on top of mission-driven hospitality trends in the local market.
• Excellent communication skills with different people groups.
• Customer focus and passionate about interacting with guests, colleagues, and business partners.
• Demonstrates awareness of business risks and takes action to facilitate change in the working environment for continuous improvement.