General Manager - East Surrey Division

NHS; Tandridge; On-site; GBP 50,000 - 90,000; Full time

Job description

Job summary

Modality Partnership East Surrey Division is looking for a full time, permanent General Manager. This is a senior leadership role responsible for driving operational excellence across the division.

The General Manager will work closely with the Executive Partner and Divisional Board to lead on strategic operations, workforce leadership, change management, governance, and financial oversight.

This role is pivotal in ensuring our business governance, HR processes, IT infrastructure, and service delivery models are robust, scalable, and aligned with NHS best practices.

You will be the key driver in ensuring that operational and business functions run seamlessly, optimising efficiency while maintaining high patient care standards and staff satisfaction.

As an employee with us you can benefit from:

• Enrolment to the NHS pension scheme
• Annual leave minimum 27 days, plus 8 days bank holiday pro rata
• Employee discounts and benefits scheme
• Employee assistance programme (EAP)
• Education and career pathways
• Enhanced Family friendly policies
• Flexible working
• Wellbeing support and initiative

Main duties of the job

This is a senior leadership position responsible for driving operational excellence across the division. Working closely with the Executive Partner and Divisional Board, the General Manager will lead on strategic operations, workforce leadership and management, change management, governance, and financial oversight.

This role is pivotal in ensuring our business governance, HR processes, IT infrastructure, and service delivery models are robust, scalable, and aligned with NHS best practices. You will be the key driver in ensuring that operational and business functions run seamlessly, optimising efficiency while maintaining high patient care standards and staff satisfaction.

Why Join Us?

• Be part of an innovative, forward-thinking healthcare organisation making a real impact.
• Lead a team dedicated to delivering high-quality, patient-centred care.
• Work in a dynamic and evolving NHS landscape, driving meaningful change.
• Enjoy a supportive leadership environment, with opportunities for growth and career progression.

If you are ready to take on this exciting leadership role and shape the future of primary care at Modality East Surrey, we'd love to hear from you!

About us

Modality East Surrey is a forward-thinking, innovative, and growing healthcare organisation committed to delivering high-quality primary care services at scale. With a strong foundation in clinical excellence, governance, and digital transformation, we are looking for an exceptional General Manager to take our operations to the next level.

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key stakeholders to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with a portfolio of clinical skills and development and operational skills to make sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Date posted: 14 April 2025

Pay scheme: Other

Salary: Depending on experience Competitive (based on experience)

Contract: Permanent

Working pattern: Full-time, Flexible working

Reference number: E0281-25-0052

Job locations:

Townhill Medical Practice, Guards Avenue, Caterham, Surrey, CR3 5XL

Birchwood Medical Practice, Kings Road, Horley, RH6 7DG

Smallfield Surgery, Wheelers Lane, Smallfield, Horley, Surrey, RH6 9PT

Job responsibilities:

Strategic Leadership & Business Management

• Act as a trusted advisor to the Executive Partner and Divisional Board, ensuring effective decision-making across all non-clinical services.
• Drive business planning, governance, and financial sustainability, ensuring resilience in an evolving NHS landscape.

Operational & Service Delivery Excellence

• Lead day-to-day operations, ensuring patient services are delivered efficiently, effectively, and in line with NHS guidelines.
• Drive continuous improvement through service redesign, digital transformation, and workflow optimisation.
• Oversee QOF (Quality and Outcomes Framework) and LCS (Local Commissioned Services) performance.
• Oversee rota and workforce planning.

People Leadership & Workforce Development

• Inspire, mentor, and develop a team of over 120 staff, including three Patient Service Managers.
• Mentor and lead divisional teams.
• Lead workforce engagement initiatives, ensuring a motivated, well-supported, and adaptable team.
• Drive change management programmes.

Digital, IT & Transformation

• Oversee IT infrastructure, digital tools, and data systems.
• Drive the implementation of AI-driven digital triage systems, patient engagement platforms, and workflow solutions.

Finance & Risk Management

• Monitor financial performance, identifying opportunities for efficiency savings and additional income streams.
• Work closely with finance teams to oversee budgets, funding allocations, and financial reporting.
• Raise claims ensuring receipt of income.

Championing Patient Views & Engagement

• Work closely with patient participation groups to ensure engagement and transparency.
• Foster a culture of patient-centred care.

Delivering New Ways of Working & Change Management

• Lead on transformational projects, introducing innovative ways of working.
• Work collaboratively with clinical and administrative teams to create a culture of innovation and continuous improvement.

Pre-employment

Vaccinations: As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks: All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References: References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history: You must notify us of any employment gaps of 6 weeks or more.

Person Specification

Qualifications Essential:

• A levels or equivalent.

Skills Essential:

• Proven senior leadership experience in business management, healthcare operations, Primary Care preferable HR, IT governance or a related field.
• Experience managing complex teams leading change and embedding best practices in large organisations.
• Financial and commercial acumen, with experience in budget management and risk assessment.
• Strong background in business governance, HR processes, digital transformation and service redesign.
• Excellent stakeholder management skills with the ability to influence at Board level.
• Highly skilled in MS Office applications (Outlook, Excel, Word).
• Ability to work both independently and collaboratively within a team.

Personal Qualities Essential:

• A strategic thinker who can balance high level planning with hands-on operational leadership.
• Strong communicator and relationship builder.
• A visionary leader who thrives in a fast paced, ever changing healthcare environment.
• A problem solver who can drive continuous improvement and service innovation.
• A collaborative and empathetic leader committed to staff development and team empowerment.

Knowledge Essential:

• Strong understanding of NHS guidelines, primary care operations, and service delivery models.
• Experience in project and change management.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Modality Partnership

Address: Townhill Medical Practice, Guards Avenue, Caterham, Surrey, CR3 5XL

Employer's website: https://www.modalitypartnership.nhs.uk/