General Manager - Brand Operations

ZipRecruiter; London; On-site; GBP 45,000 - 75,000; Full time

Job description

Job Description

Wilde Aparthotels is a thriving and rapidly expanding Aparthotel operator, making waves across the heart of European cities like London, Berlin, Edinburgh, and soon to be Vienna, Lisbon and many more.

At Wilde, we're not just another Aparthotel brand, we're a diverse and inclusive team that encourages you to bring your unique self to work. Our Irish heritage mixes with local cultures to form new experiences that are unique to each city, and each Wilde. If you're a leader who's as passionate about making guests smile as we are, and if you have a warm, human touch, and a passion for hospitality, we'd love to hear from you.

We are seeking an experienced General Manager- Brand Operations to support across our six Wilde properties in the UK. This role will focus on supporting our General Managers to elevate the guest journey by leading a consistent brand-led Operation. This individual will work closely with our European Operations Director and Head of New Openings on embedding new brand standards, and ways of working across our six established hotels along with our pre-opening teams. Our General Manager – Brand Operations will work collaboratively with teams including; Design and Refurbishments team, Food & Beverage, Brand Operations, Sales and Revenue, Finance and People team.

The ideal candidate will be UK based but with the flexibility and willingness to travel as required to our various Wilde properties primarily in the UK.

Benefits:

We want you and your loved ones to thrive, we’ll support your health, wellness, learning and development and if you decide it’s time to start or grow a family rest assured we celebrate that too:

• Paid Maternity, Surrogacy, Adoptive & Paternity leave as follows:

- Maternity Leave: 26 weeks fully paid (>1 year of service)

- Paternity Leave: 6 weeks fully paid (>1 year of service)

- Surrogacy Leave: 24 weeks fully paid (>1 year of service)

- Adoptive Leave: 24 weeks fully paid (>1 year of service)

• Generous holiday allowance
• Annual Bonus, based on your contribution and impact
• Discounted rates for overnight stays for you, and your family and friends
• Refer and earn scheme if you successfully refer a friend to work with us
• Volunteer days: 2 paid volunteer days per year to support causes in your local community
• EAP: Support for you and your family when you need it with our Employee Assistance Program (EAP)

What you can do for us:

• Analyse streams of work within each property that will drive sales growth, market share, ADR, team engagement scores and work in partnership with the onsite GMs to drive action plans- ensuring they are aligned to GM goals and our brand promise.
• Ensure that all departments operate within the Wilde brand SOPs, monitoring and taking action to any feedback within a timely manner.
• Analysing P&L to find performance optimisation.
• Conduct quality audits/follow up, ensuring brand standards are relevant and exceptions recorded accordingly.
• Work together with our risk team to ensure correct procedures are followed.
• Enhance the Wilde team's skills and knowledge by delivering department-specific training plans that align with our strategic goals and vision.
• Work with our People team to create career development plans for our emerging leaders, support our people managers to lead through our values, and drive high performance across the brand.
• Collaborate with the Pre-opening teams to ensure the pre-opening Critical Path is followed, escalate any red flags and use your expertise to problem solve.
• Cultivate collaborative relationships with multiple departments in different locations across our Wilde properties, fostering effective communication and teamwork across the organization.

Required Skills and Experience:

• Proven leadership experience and 5+ years in a similar general management role within a lifestyle/luxury hotel or aparthotel - this is essential for success in this role.
• Humble and approachable, fostering a positive and inclusive work environment.
• Forward-thinking and innovative, always looking for opportunities to improve operations.
• Energetic, flexible, and adaptable to changing circumstances- we move at pace!
• Ability to adapt effectively and make decisions under pressure.
• Proficiency in engaging in strategic business discussions at a higher level.
• Demonstrated success in driving revenues through the strategic management of commercial initiatives.
• Demonstrable ability to motivate, appraise, support and challenge a team to deliver world-class results on every aspect of the business.
• Experience in providing training, guidance, and support teams.
• A bachelor's degree in Hospitality Management or a related field.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, backed by data-driven decision-making skills, we'd love to hear from you!

So, join Wilde on this exciting and ever-evolving journey, where you'll be supported, inspired, and encouraged to reach your full potential. Let's make the world a little brighter, one guest at a time.