General Manager (Automotive Protection)

General Manager (Automotive Protection)

Location: Home based, United Kingdom

Time Type: Full time

Posted on: Posted 3 Days Ago

Job Requisition ID: 330487

Primary Details

General Manager - Automotive Protection

UK (Hybrid)

Permanent

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

The Opportunity

Join our Automotive Protection team as a General Manager for the UK, where you'll lead and inspire our business to new heights. This role offers a unique opportunity to collaborate with global peers, drive market growth, and enhance customer loyalty through innovative solutions.

Your New Role

Reporting to the Global Head of Automotive Protection, you'll be at the forefront of our partnership with major clients, ensuring efficient claims handling and exceptional customer service. This includes leading both short-term and long-term strategies, creating and delivering a top-notch customer experience with clear and unique offerings.

If you are a problem solver with a passion for growth and a knack for managing relationships, this is the perfect role for you. Embrace the challenge and make a significant impact on our business and customers.

Main Responsibilities:

• Strategy & Planning: Lead the development and execution of profitable growth strategies and world-class customer experiences across differentiated distribution channels.
• Business Performance: Contribute to the execution of business strategy, ensuring profitability and performance targets are met, while managing key relationships and partnerships to drive value.
• Policy & Compliance: Oversee the launch of new insurance programs, ensuring compliance with QBE’s policies, legal, and regulatory requirements.
• Root Cause Analysis: Conduct root cause and impact analysis of recurring customer issues, implementing solutions to drive continuous improvement.
• Customer Focus: Develop market strategies and manage relationships with partners to deliver customer-centric solutions, competitive advantage, and growth.
• Financial Management: Manage financial performance, monitor risks, and identify opportunities to improve revenue and cost performance.
• People Management: Foster a culture of accountability and high performance, ensuring clear roles, effective performance management, and employee engagement.
• Stakeholder Engagement: Build and maintain relationships with internal and external stakeholders, driving collaboration on product, service, and technology to enhance customer experience.

About You

• Relationship & Communication Skills: Great interpersonal and communication abilities to build trust and influence at all levels within the organization.
• Leadership & People Management: Experience leading teams, driving strategic change, and inspiring operational and strategic success.
• Commercial & Strategic Thinking: Sound commercial judgment with a strategic, innovative approach to problem-solving and decision-making.
• Industry Expertise: Knowledge of the insurance market, particularly in automotive affinity partnerships, auto insurance products, and underwriting practices.
• Business Growth & Performance: Experience of driving sustained, profitable business growth and delivering on business plans within sales and development.
• Cross-functional Leadership: Experience in leading transformational, cross-functional customer initiatives and managing key partnerships.
• Regulatory Knowledge: Good understanding of insurance industry regulations, statutory regimes, and local insurance markets.
• Proven Expertise: Background in auto manufacturer, distribution, affinity partnerships, proposition, and product management in the general insurance sector.

Why QBE?

At QBE, we want our people to feel rewarded and inspired to perform at their best. That’s why we have created “At My Best.” It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you.

QBE Awards

Some of the awards QBE is proud to have won include:

• AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner: Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
• Motor Trader Industry Awards 2024: Warranty Provided / Value added product of the year

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

What Next?

If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

APPLY NOW and let’s make it happen!

Skills:

Business Management, Coaching for success, Collaboration Tools, Commercial Acumen, Critical Thinking, Customer Value Management, Influencing, Intentional collaboration, Managing performance, Navigating ambiguity, Risk Management, Stakeholder Management, Strategic Management, Strategic Planning, Team Development

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.