General Manager

Job details
Posted 20 January 2025
Salary £45000
Location Walsall
Job type Permanent, Full Time
Discipline Management - Glendale
Reference 025150

General Manager

BACKGROUND

Glendale Managed Services, the green services division of Alston Investments Ltd, has revenues of circa £70 million and operates throughout the UK. Glendale's activities include grounds management, arboriculture, landscaping, estate management, vegetation control, woodland management, supply and relocation of plants and semi-mature trees, winter services, and the management of sports facilities.

At the forefront of green service provision across the UK since 1989, Glendale offers innovative solutions for the total management and maintenance of the green environment. For more information visit www.glendale-services.co.uk.

STRUCTURE

The General Manager has overall responsibility for circa 30 staff including Assistant Manager, Team Leaders, Operatives, and Administration.

THE ROLE

As a General Manager, you will report into the Regional Director. The General Manager will be a critical thinker, a leader with the ability to build relationships with stakeholders, and take the initiative to continually improve operational activity within their contract.

The role will focus on operational efficiency, team organisation, minimising costs, and ensuring excellent quality across the portfolio of sites and services offered.

Key Responsibilities Of The Role Are

1. Contribute fully to the effective planning and delivery of the operational teams within the contract area.
2. Participate and innovate in securing the long-term future of the contract region.
3. Maintain and build relations with existing clients through regular client meetings, recording outcomes and actions.
4. Provide the day-to-day leadership required to meet local and national objectives.
5. Direct the operational activity of the business to meet requirements as set by the Managing Director.
6. Maintain a sound organisational structure, assisting in the recruiting, training, and motivating staff within the operating area as required.
7. Monitor the performance of the business through agreed reporting procedures. Safeguard the company's image and credibility.
8. Take responsibility for QHSE, ensuring operational teams and systems are maintained to the BS EN 45001 standard, and actively participate in the maintenance and improvement of the overall company QHSE culture.
9. Monitor the contract's financial and reporting procedures, and assist the Regional Director in the setting of budgets.
10. Ensure the maintenance of quality standards, particularly the application of the company's Quality Management systems for ISO9001, ISO4001, and ISO45001.

Health And Safety

1. Act in accordance with the Health and Safety at Work Act and the Glendale Health and Safety Policy at all times.
2. Carry out instructions from your Line Manager in accordance with Glendale's Health and Safety Policy, Glendale's Codes of Practice, Glendale's Quality Management Systems, and the Employee Handbook.
3. Be knowledgeable of Health and safety regulations within your workplace and the activities that you are carrying out.
4. Ensure that you have completed the necessary induction and health and safety modules prior to commencement of any works.
5. Be responsible for the health and safety of yourself and that of others in your working environment and that of work at sites.
6. Promote safe working practices at all times and ensure that all equipment is safe to use.

Knowledge, Experience And Skills

The successful candidate will have a demonstrable track record as a manager of a large grounds maintenance contract with operational awareness in the support services sector with at least 5 years of experience.

Qualifications

1. A nationally recognised academic arboriculture/horticultural/construction qualification.
2. NEBOSH (or willingness to complete).
3. A full, clean driving licence is an essential requirement for this role.

Personal Characteristics

1. Ambition
2. High energy levels
3. Strong leadership skills
4. Sound business acumen
5. Commercially minded
6. Relationship building & team building skills
7. Good presentational & IT skills
8. Strong negotiating skills
9. Vitality and resilience under pressure
10. Numerically confident and competent
11. Able to produce professional written reports
12. Strong in planning and time management
13. The ability to champion QHSE compliance and continuous improvement
14. A clear identification with the requirements of Glendale customers
15. Living, or committed to living, within 45 mins drive of Reeves Street, Bloxwich, Walsall.

The role of the General Manager can never be defined fully, but in all matters, you must demonstrate leadership and command respect within the business. All decisions must be communicated clearly both to those responsible to the post holder and to those persons to whom the post holder reports.

The General Manager should also be prepared to take the initiative and continually improve operational activity. The person requires ambition and a high level of commitment. The General Manager is critical to decision-making processes within the business and must gain the trust and loyalty of all the stakeholders in the company.