General manager

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Job Introduction

Job Title: General Manager - Cleaning & Catering
Location: Wiltshire
Company: Compass Group
Salary: Competitive + Excellent Benefits
Contract Type: Full-Time, Permanent

About the Role:

Are you an experienced leader in cleaning and catering services, ready to take your career to the next level? Compass Group UK & Ireland is seeking a passionate and dynamic General Manager to oversee both cleaning and catering operations at one of our key sites. This is a fantastic opportunity to join the UK's leading support services company and make a real impact in delivering exceptional service.

Key Responsibilities:

• Lead and manage all aspects of cleaning and catering services across the site, ensuring high standards are maintained consistently.
• Manage and motivate a large, diverse team of operational staff, including supervisors and frontline colleagues.
• Drive service excellence through effective team development, resource planning, and performance management.
• Build and maintain strong client relationships, acting as the main point of contact and ensuring client satisfaction at all times.
• Ensure all services are compliant with health & safety, food hygiene, and company policies.
• Monitor budgets, control costs, and identify opportunities to enhance efficiency and service delivery.
• Implement and promote sustainability initiatives in line with Compass Group's ESG strategy.

Client Liaison:

• Develop a deep understanding of client expectations and business objectives.
• Provide regular service reviews, reports, and insights to the client.
• Proactively respond to feedback, resolving issues with a customer-focused approach.
• Identify opportunities to expand or enhance services in collaboration with the client.

What We're Looking For:

• Proven experience in managing both cleaning and catering operations in a similar environment (e.g., healthcare, education, corporate).
• Exceptional leadership and people management skills.
• Strong commercial acumen with experience managing budgets and contracts.
• Excellent communication, interpersonal, and client relationship management skills.
• A proactive, hands-on approach with a passion for delivering service excellence.
• Knowledge of health and safety, HACCP, COSHH, and food safety regulations.

Benefits:

• Competitive salary and performance-related bonus
• Company pension scheme
• Access to a wide range of learning and development tools
• Discounts on a wide range of high street and online retailers
• Opportunities for career progression within Compass Group UK & Ireland
• Free meals while on duty (site dependent)
• Wellness and mental health support through our employee assistance program

Why Compass Group?

At Compass, we believe in creating great experiences for our customers and a rewarding environment for our people. As a General Manager, you'll be part of a forward-thinking team that values innovation, integrity, and excellence.