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General Manager

Ritz Recruitment

Staines-upon-Thames

On-site

GBP 54,000

Full time

26 days ago

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An exciting opportunity has emerged for a proactive General Manager to lead operations in a thriving build-to-rent organization. This role involves overseeing the smooth running of the property, driving revenue, and ensuring exceptional resident satisfaction. You will be at the forefront of managing a dedicated team, fostering relationships with stakeholders, and ensuring compliance with health and safety regulations. If you are dynamic, resilient, and possess a strong customer-focused approach, this position offers a fantastic environment and competitive salary. Join a forward-thinking organization where your leadership will make a significant impact!

Experience managing a building, preferably in BTR, PBSA, or Hotels.
Proven leadership skills with a focus on team engagement.

Oversee operations, ensuring smooth running of the building.
Manage team performance and maintain resident satisfaction.
Handle tenancy management and compliance with regulations.

Team Leadership

Customer Service

Communication Skills

Organizational Skills

Problem Solving

General Manager, Surrey, TW18

Up to £54K per annum + Benefits + Great environment!

Fantastic opportunity has arisen for a dynamic and proactive General Manager/Operations Manager to ensure the smooth running of the building and team within this build to rent organisation in Surrey.

You will be responsible for running the property, driving revenue, maintaining the brand, leading the team, ensuring resident satisfaction and much more!

Duties include:

Overall responsibility and accountability for the operations of the building.
Line manage, motivate and engage with the team.
Monitor maintenance team and activities.
Establish and maintain relationships with stakeholders.
Deliver first class service to residents including complaints and dispute resolution, organising events, excellent customer service.
Oversee tenancy management processes such as apartment inspections, evicting residents and collecting late fees and other charges.
Prepare and forecast annual budgets by analysing financial statements and reviewing marketing info and operational reports.
Responsible for Health & Safety and statutory compliance.

The ideal candidate:

Previous experience of managing a building (preferably within the BTR sector but PBSA or Hotels will be considered).
Proven experience of managing and leading a team.
Up to date knowledge of landlord/tenant legislations.
Excellent communication and organisation skills.
Customer focussed, with a proactive, positive and professional manner.
Dynamic, resilient and adaptable.

Apply now for immediate consideration!

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