General Manager

Courtyard by Marriott - Oxford; Oxford; On-site; GBP 30,000 - 60,000; Full time

Job description

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Who we are:

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

We are a company with a culture that understands relationships and Team First! We value professionalism, integrity, and honesty as we work towards providing world class hospitality. We understand that our associates deliver our guest experience, and we are looking for the highest quality talent to achieve our mission!

You'll love working for us because:

The People: You will be surrounded by some of the most talented and supportive leaders and team-people you can be proud to work with! Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honesty

What you can expect from us:

Access to your money before payday!

Medical/Dental/Vision, 401K, Company paid short- and long-term disability insurance, Company paid life insurance, Travel discounts, Merit increases, Years of Service Awards, Employee Assistance Program, Advancement Opportunities, Paid holidays, Tuition reimbursement, Referral Bonus-work with your friends! Multiple incentive bonuses! And much more!

How you will make an impact/Key responsibilities:

POSITION OVERVIEW: General Manager, a strategic business leader of the hotel with responsibility for all aspects of the operation, including guest and associate engagement, financial performance, sales and revenue generation, and delivering a return on investment to both brand and property ownership. This position must ensure implementation of all brand initiatives with the objective of meeting or exceeding guest expectations, resulting in increased guest loyalty, profit and market share.

This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

What you need to succeed/Core competencies:

QUALIFICATIONS, EDUCATION & EXPERIENCE:

1. Associate or Bachelor's Degree in Business, Hospitality or a related field preferred.
2. Computer skills required - must have the ability to communicate effectively through email as well as manipulate and decipher information quickly from spreadsheets and databases.
3. Experience with hotel information systems required.
4. Qualified candidates will have at least five years General Manager experience, in full-service hotels of similar size and caliber preferred.
5. Previous experience with hotel operating systems and standards is a plus.
6. Must have proven ability to identify revenue enhancement opportunities and be skilled in sound fiscal management practices.
7. Must have excellent communication and leadership skills, and the ability to motivate workforce at all levels.
8. Good understanding of the English language.
9. Good communication skills both written and verbal.
10. Exert physical effort in lifting/transporting at least 50 pounds.
11. Push/pull carts and other equipment up to 150 pounds.
12. Endure various physical movements throughout the work areas.
13. Satisfactorily communicate with guests, management and co-workers to their understanding.
14. Must be able to stand and exert well-paced mobility for up to 8-hours in length. Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.

Responsibilities:

1. Works closely with Sales and Marketing and Revenue Management team to develop revenue generating strategies for the property.
2. Responsible for the short and long-term profitability of the hotel. Delivers value through strong financial management that drives revenue, profitability and market share. Reviews and authorizes budgets to ensure results are achieved in both revenue and expense.
3. Ensure positive, personalized guest experiences. Utilize guest/customer feedback to improve service delivery. Serve as a brand and service culture advocate and ensure that the intent of the brand is reflected in the guest experience; communicate a clear and consistent message regarding the hotel.
4. Deliver positive GSS (Guest Satisfaction Survey) results.
5. Communicate, clarify and operationalize property goals and priorities to associates, hotel management company, and guests.
6. Analyze operations to evaluate performance of the property in meeting objectives. Determine areas of improvement and successfully implement those changes.
7. Attract and select talent, coach and develop teams, and engage and align people to action.
8. Manages the flow of labor between departments and creates an environment of engagement.
9. Builds strong rapport with the hotel management company through proactive and on-going communication; keeps hotel management company informed of brand initiatives and guest experiences; provides and presents reports for hotel management company using financial/performance data; manages an effective balance between hotel management company interests and brand interests and develops solutions that create value for both.
10. Develops and effectively promotes ideas for improving property service and profitability.
11. Maintain guest confidentiality at all times.
12. Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
13. Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.

This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position.

Work environment: Work environment -- Engineering work shop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.