General Manager

NHS; Nottingham; On-site; GBP 40,000 - 80,000; Full time

Job description

We have an exciting and important opportunity to join Moir Medical Centre & West Park Surgery as General Manager. Reporting directly to the Managing Partner and accountable to the Practice Partners, you will play a crucial role in ensuring smooth operations, high-quality patient care, and effective delivery of Primary Care Network (PCN) services.

Main duties of the job

As General Manager, you will oversee daily operations, manage multidisciplinary teams, and ensure efficient service delivery, including PCN-related initiatives such as improving patient access, coordinating additional roles like Clinical Pharmacists, Social Prescribers, and Mental Health Practitioners, implementing population health management programmes, and enhancing integrated care across multiple local organisations. Responsibilities include managing premises, procurement, local finances, quality assurance, compliance with CQC standards, and leading direct line management of Service Leads. You will align practice activities with the vision and strategic objectives of Erewash Health Partnership (EHP).

You will serve as the primary point of contact for operational matters, including risk management, health and safety, communications, IT governance, and staff training and development. Leading local projects and driving continuous improvement efforts, you will ensure consistent implementation of best practices across Moir Medical Centre and West Park Surgery.

About us

The role requires strong relationship-building skills with clinical and non-clinical staff internally, and externally with community partners, stakeholders, and PCN organisations. You will ensure compliance with NHS contractual requirements and actively promote the broader vision and values of EHP. This position offers a rewarding opportunity to significantly influence patient care quality and community health outcomes in a collaborative and supportive environment.

Job responsibilities

Job Title: General Manager

Reporting to: Managing Partner

Accountable to: Practice's Partners

Hours: 37.5 hours per week flexibly including on-call if needed for Media

Location: All Practices' sites

About Erewash Health Partnership (EHP) & Erewash PCN: Erewash Health Partnership (EHP) was established on 1 April 2018 and is a single GP Partnership comprising of seven constituent practices. EHP employs approximately 240 people who work within the constituent practices and central team.

As well as providing high quality core primary care services, EHP is the prime provider for delivering services to Erewash Primary Care Network (EPCN) which has in total over 103k patients, as well as operating its own services for EHP Partners.

EHP is governed by the EHP Senior Leadership Team reporting to the EHP Board. This role will report to the Managing Partner.

General Duties: At all times the post holder is to behave in a professional way that encourages quality care, the development of a team spirit and fosters continual improvement across the Practices.

This job description is not intended to be exhaustive and the role continues to evolve. The post-holder will be expected to carry out any other duties that may reasonably be required or directed in line with the main duties and level of the role to meet the changing needs of the Practices.

Primary Responsibilities: The following are the core responsibilities of the role. There may be on occasion a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

The role is responsible for core operational areas of responsibility including direct line management of Service Leads where appropriate across the Practices covering the following to meet agreed targets/KPIs:

1. Practices' Operations & Development
2. Fire, Health, Safety & Security
3. IM&T & IG
4. People services (local)
5. Finance (local)
6. CQC and Quality (local)
7. Comms & Engagement (Including PPGs & stakeholders) (local)

This includes:

1. Overseeing the day-to-day operational services of the practices ensuring all staff achieve their primary responsibilities, delivering in line with the Practices' and EHP mission, vision and objectives.
2. Being both the escalation point and on-site support to Service Leads/Manager/Supervisor as needed.
3. Lead locally and work with EHP HR as needed for:
4. Ensuring delivery and continuously improving localised People/HR requirements including effective line/supervisory management, inductions, JDs, interviewing, information collation/checks/logging on e-folders, working with EHP People team.
5. Delivering an effective staff appraisal process, fully logged on Teamnet and e-folder.
6. Developing, implementing and embedding an effective practice and staff development plan, including mandatory training programmes.
7. Coordinating and leading the compilation of practice reports and the practice development plan (PDP) with People team.
8. Supporting EHP People Team with reviewing and updating of all practice policies and procedures in conjunction with other business managers.
9. Ensuring all elements of local finance are managed and delivered including claims, QOF, liaising with GPs, Nursing staff and administrators, liaising with EHP Corporate team as needed.
10. Ensuring local quality strategy adherence and compliance with CQC regulations and standards.
11. Maintaining and supporting an overview of staff welfare, escalating issues early.
12. Work with EHP corporate team to deliver local line manager requirements of Finance, People/HR, Quality, Communications, Research etc.
13. Ensure local communications are fully adhered to in line with EHP comms strategy.
14. Leading change and continuous improvement initiatives; coordinating all projects within the practices to deliver the EHP vision.
15. Ensuring best value is achieved, including procurement of practice equipment, supplies, services.
16. Adopting strategic approach to patient services management.
17. Supporting implementation of communication strategy.
18. Ensuring practice maintains compliance with NHS contractual obligations.
19. Encouraging patient online services and NHS App.
20. Liaising at external meetings.
21. Ensuring complaints and compliments timely handled/escalated appropriately.
22. Ensuring staff training level meets role effectiveness.
23. Preparing meeting agendas.

Secondary Responsibilities:

1. Deputise for Managing Partner.
2. Support EHP strategy development/delivery locally (marketing, policies, media/communications, quality, HR, finance).
3. Act as primary contact for external bodies/stakeholders.

Professional Development:

1. Complete mandatory training.
2. Adhere to organisational policies/procedures (confidentiality, safeguarding, lone working, IG, equality, diversity/inclusion, health/safety).
3. Participate in performance review and evidence learning activity.
4. Flexible attitude/duties within general responsibility.
5. Identify opportunities/gaps in service/improvement feedback.
6. Adhere practice policies/procedures.
7. Contribute wider PCN aims/objectives.

General Responsibilities:

Fully adhere outlined general responsibilities as detailed explicitly in original description, supporting practice ethos and improving patient care outcomes.

Person Specification

Experience

• Significant senior-level operational/developmental experience in large multi-site practices (Essential)
• Successful management experience of senior staff/managers, large staff groups (Essential)
• Multidisciplinary team management experience (Essential)
• Experience delivering successful change, projects and continuous improvement (Essential)
• Performance management experience (appraisals, staff development, disciplinary procedures) (Essential)
• Chairing meetings, agenda/minute production (Essential)
• Workforce planning/forecasting experience (Essential)
• Health and safety, risk assessments management (Essential)
• Security management experience (Essential)
• Managing GP Practice Quality/CQC requirements (Essential)
• Effective communication delivery internally/externally (Essential)
• Managing accounting procedures including budget/cash flow (Desirable)

Skills, Personal Qualities and Other

• Skills:
• Ability motivate, manage, coach, train, performance deliver (Essential)
• Excellent leadership (Essential)
• Problem-solving/analytical skills (Essential)
• Opportunity exploitation/negotiation ability (Essential)
• Strong IT skills (Essential)
• Strategic thinker/negotiator (Essential)
• Prioritisation, delegation, deadline adherence (Essential)
• Networking/building relationships (Essential)
• Personal Qualities:
• Delivery focused (Essential)
• High integrity/loyalty (Essential)
• Excellent interpersonal skills (Essential)
• Motivated/proactive (Essential)
• Forward thinker, solutions-focused (Essential)
• Sensitive/empathetic (Essential)
• Drive/deliver change effectively (Essential)
• Motivate teams, enhance morale, positive environment (Essential)
• Other Requirements:
• Flexibility beyond office hours (Essential)
• DBS check (Essential)
• Maintain confidentiality (Essential)
• Full UK driving licence (Essential)

Qualifications

• Educated to degree level in healthcare/business (Essential)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.