General Manager

TeamSport Indoor Go Karting; Luton; On-site; GBP 25,000 - 45,000

Job description

Job Description

About us

TeamSport are the No 1 indoor karting company in the UK and growing in Europe. We currently have 37 tracks in the UK, 3 in Germany and 3 in the Netherlands and we are expanding further...but it's not just about karting! We also offer a mix of multi-activity experiences like mini-golf, Virtual Reality, Combat Karts, Virtual Darts, bowling, Sky Sports Bars, combined with awesome food and beverage options.

Why Join Us?

At TeamSport, we encourage the growth of future managers by promoting internal development and upskilling opportunities.

Beyond being Carbon Neutral, we're actively making a positive impact in the communities we touch. Join us in supporting causes and charities that resonate with today's generation.

Enjoy go-karting from £1, discounted food and drinks, and a benefits rewards platform. Join a team that values your energy and enthusiasm.

What we're looking for

We're on the lookout for a leader - someone ready to dive in and take charge. Your background should blend leisure with some F&B experience. You'll be wearing multiple hats in this role.

Your main gig? Running all track operations smoothly, ensuring plans are in place and executed to exceed our site's KPIs. Leading, developing, and inspiring the team to boost efficiency and ensure every aspect exceeds customer expectations is key.

Backing you up? A Regional Manager and a Regional Operations Director.

About you

You're a motivator with strong leadership skills.

Your communication is top-notch, with a leadership style that adapts to the situation and the person.

Flexibility is your middle name; our operation runs 7 days a week, early afternoon to late evenings.

You're a pro at influencing and collaborating across all levels of the business.

You've got a knack for proactive organisation and time management. Promoting equality, diversity, and an inclusive work environment is second nature.

You've got the lowdown on Health and Safety, Food, and Consumer legislation.

Your Duties:

Lead and promote a fantastic service-driven environment.

Lead the team to hit all departmental KPIs, including wage ratio and financial targets.

Keep all departments running smoothly, maintaining top-notch service and safety in line with Standard Operating Procedures (SOP).

Manage departmental budgets like a pro, keeping costs within limits and maximising profitability.

Always on the lookout for new revenue streams to boost the bottom line.

Ensure all team members follow company policies, Health and Safety requirements, and relevant legislation to minimize risks and protect TeamSport's reputation.

Offer oversight and support to prevent accidents and maintain consistency across all areas.

Build a culture of effective people management through recruitment, performance management, training, and talent management.

Please note:
As a leisure and hospitality business, our peak times are during evenings and weekends. Therefore, flexibility to work during these hours is essential for this role. You are likely to have one in three weekends off.

Ready to Join the Race?

Apply now to be part of an amazing team! If you are shortlisted, you will receive an email from the recruitment team with next steps. Please note: Successful applicants will be required to undergo a DBS check in accordance with our safeguarding policies.