General Manager

Pegasus Homes; London; On-site; GBP 40,000 - 80,000; Full time

Job description

• Location: London, multi-site covering Hampstead and Westminster
• Hours: 40 hours per week, working 5 days in 7 to include some weekend working
• Package: £competitive basic salary + enhanced benefits & rewards
• Basis: Full time, permanent

About us

We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living.

The Role

We have an exciting new opportunity for an experienced General Manager to join us in managing two stunning developments within our prime portfolio.

You will be key to facilitating the community of owners and renters within our developments alongside managing & co-ordinating a small team and working closely with our Buildings and Communities Manager to ensure the smooth running of the developments and their facilities.

This is a multi-site role working across two developments; Chimes Westminster and Fitzjohns Hampstead, both developments designed by award winning architects and offering stunning homes as well as first class facilities including residents lounges, guest suites, wellness suites and 24 hour concierge.

You will be the key interface between our apartment owners, renters and Pegasus Homes and will develop a professional relationship with our residents and their families who will enjoy their homes, the community and lifestyle. You’ll also be our ‘person on the ground’, the one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps records and our events diary up to date and lets us know what’s happening.

In addition you will build a strong relationship through engagement with your team, our residents, contractors and potential customers to ensure our developments are maintained to the highest standards and a five star service is provided at all times.

Key responsibilities will include:

• Day to day running of the developments, coordinating and liaising with your team, other internal departments, stakeholders and contractors
• Manage standard operating procedures in all areas including: wellness, guest accommodation and providing five-star customer service
• Take the lead on managing and implementing Health and Safety and ensuring compliance at the developments
• Financially astute, supporting and managing financial budgets in conjunction with other relevant partners
• Striving towards customer excellence by looking at ways to improve the customer journey including planning and carrying out home demonstrations, ensuring operational efficiencies are constantly considered, and engaging with the Sales and Marketing Departments to enhance brand and reputational standards
• Have a key focus on Community Engagement, hosting internal periodic resident meetings, supporting community-led events / activities, leading and encouraging new community initiatives to improve engagement
• Manage all soft and hard Services contractors to the standards agreed and expected
• Develop long-term sustainable relationships with neighbours as well as the local market for services that enhance our owners’ experience as well as the wider community, taking an active role in local services and events

You will work 5 days of 7, to include some weekends with a shift pattern of 09:00 - 17:30 / 12:00 - 20:30.

About you

To be successful in this role, you will be an experienced General Manager, ideally with multi-site / function experience from a similar luxury development either in the residential or commercial sector or have been a hotel General Manager with a hospitality management background. Alternatively you may be working in the later living sector and have demonstrable experience in a high end development

You will have extensive experience gained within a management role and will have implemented Health & Safety measures and held responsibility for facilities management.

A great commercial awareness is essential - you will have a high degree of financial acumen and be a natural problem solver with a proven track record of managing SLA’s whilst delivering an exceptional level of service. An understanding of budgets and service charges is highly advantageous due to the commercial element of this role.

Service is key so you'll have excellent communication and IT skills and always strive to deliver the best service whilst demonstrating excellent facilities management experience in order to maintain our buildings to a high standard

Must haves:

• Experience at General Manager level, gained within a high quality / luxury environment
• Proven track record of managing and developing a team
• Experience of leading on Health & Safety and a great knowledge of facilities management
• Commercial awareness and financial acumen with experience of budget control
• Confident communicator with a passion for people
• Great IT skills (experience of Google Workspace would be an advantage)
• Please note this position is subject to an enhanced DBS check

Our benefits & rewards

We offer fantastic benefits which look after your Financial, Mental and Physical Wellbeing as we believe it is important that we are able to support our employees across all three of these elements in order to ensure an effective work life balance. By joining us you'll enjoy a benefits package that includes:

• Enhanced annual leave & holiday buying scheme
• Contributory pension scheme with additional employer contribution,
• Life Assurance
• Two paid volunteering days per annum
• Employee Assistance Programme
• Health Cash Plan & Virtual GP
• Discounted Gym Membership
• Company Discounts Portal
• Refer a friend scheme and access to internal opportunities

If you have the skills and experience we are looking for we'd love to hear from you!

As an equal opportunities employer, we are committed to the equal treatment of all current and prospective employees and we do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

As an equal opportunities employer, we welcome applications from all sectors of the community. In line with UK Immigration and Employment Law, only applicants eligible to live and work in the UK need apply.