General Manager

Staff Management & Leadership:

About Us:
21 Grams Coffee is an independent specialty coffee shop in Fulham, dedicated to serving high-quality coffee and creating a welcoming, community-focused environment. We pride ourselves on our expertly crafted beverages and a relaxed atmosphere where our customers can connect over great coffee. As we continue to grow, we are looking for a passionate and experienced General Manager to lead our team and ensure that every aspect of the café operates smoothly and efficiently.

Role Overview:
As the General Manager at 21 Grams Coffee, you will play a central role in the day-to-day operations of the café. You will lead by example, overseeing all aspects of the business, from managing staff and ensuring high-quality service to handling financials and maintaining stock levels. This is a hands-on role, ideal for someone with strong leadership skills, a solid understanding of the coffee industry, and a passion for delivering exceptional customer experiences.

Key Responsibilities:

• Lead, motivate, and manage a team of baristas and café staff, ensuring high standards of service, teamwork, and customer engagement.
• Schedule shifts and manage staff rotas to ensure smooth operations.
• Conduct regular staff performance reviews, providing feedback and development opportunities to enhance team performance and morale.
• Foster a positive and supportive work culture where staff feel valued and empowered.

Quality Control & Customer Experience:

• Ensure that all products, from coffee to food offerings, meet the highest standards of quality and consistency.
• Monitor customer satisfaction and address any issues or concerns promptly, maintaining a high level of service at all times.
• Oversee the day-to-day operation of the café to ensure the space remains clean, organized, and welcoming.

Financial Management & Stock Control:

• Manage the café’s financial performance, including budgeting, cost control, and tracking of sales and expenses.
• Order stock and supplies in a timely and cost-effective manner, ensuring the café is always well-stocked without over-ordering.
• Handle cash, banking, and petty cash, ensuring accurate record-keeping and adherence to company policies.

Community Engagement & Business Development:

• Build and maintain strong relationships with customers, ensuring that the café remains a valued part of the local Fulham community.
• Actively promote 21 Grams Coffee within the community, engaging with local businesses and customers to drive loyalty and growth.
• Explore and implement new ideas to improve customer experience and drive sales.

Health & Safety Compliance:

• Ensure compliance with all health and safety regulations, including food hygiene and safety standards.
• Maintain a clean and safe working environment for both staff and customers, addressing any issues promptly.
• Oversee food hygiene standards and ensure all staff are trained and up-to-date with necessary certifications.

Skills & Experience Required:

• At least 2 years of barista experience, with a strong knowledge of coffee and espresso-based drinks.
• Proven experience in a managerial or supervisory role, ideally within a café or hospitality setting.
• Strong financial management experience, including budgeting, cost control, and stock management.
• A solid understanding of food hygiene practices and relevant certifications.
• Excellent leadership and team management skills, with the ability to inspire and support staff.
• Strong problem-solving abilities and the ability to handle operational challenges calmly and efficiently.
• Ability to work independently and as part of a team, managing multiple tasks and priorities.
• Excellent communication and interpersonal skills, with a passion for customer service and community engagement.

What We Offer:

• Competitive salary, based on experience.
• Opportunities for professional development and career progression.
• A supportive, collaborative work environment with a passionate team.
• Staff discounts on food and drink.
• A chance to lead a well-loved, independent café in the heart of Fulham.

If you’re an experienced manager with a passion for coffee and excellent customer service, and you’re looking to take the next step in your career, we’d love to hear from you.

Job Type: Full-time

Pay: £13.00-£16.00 per hour

Expected hours: 30 – 45 per week

Additional pay:

• Tips
• Yearly bonus

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Store discount

Schedule:

• 8 hour shift
• Weekend availability

Experience:

• Supervising experience: 1 year (required)
• Restaurant management: 1 year (preferred)
• Bar management: 1 year (preferred)
• Hospitality: 1 year (preferred)
• Customer service: 1 year (required)
• Management: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person

Reference ID: 21 Grams Coffee Shop General Manager Position
Expected start date: 01/01/2025