General Manager

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Working Hours: (44) Monday to Friday 08:00 to 18:00

Salary: Basic £60,000 - £85,000 (DOE) With a generous bonus!

Lookers has an outstanding reputation within the automotive industry for delivering exceptional service and providing quality vehicles. Here at Guildford VW, our people are our most valuable asset and are at the very heart of our success.

A rare and exciting opportunity has become available for an experienced, driven, and talented leader to join our team as General Manager for our Guildford branch.

Your role as General Manager will be to effectively manage the resources within the dealership to achieve business objectives including sales volumes, profitability, employee satisfaction, customer satisfaction, and loyalty levels. This is a fantastic role for the right person to put their talents to the test, by enhancing our already successful business.

You will lead a highly motivated team in delivering world-class customer service experiences, communicating, team building, and coaching your managers and colleagues at Guildford VW.

Responsibilities

1. Develop a customer service driven environment and culture through regular communication, team building, and coaching with your teams.
2. Communicate and maintain customer service standards and measurements in line with the requirements of the Brand.
3. Provide clear leadership by ensuring the vision and objectives for the business are understood and communicated.
4. Train and develop department managers in line with organisational requirements.
5. Agree objectives & work standards with department managers, reviewing their performance regularly.
6. Develop and monitor the business plan for all sales areas with senior managers to meet business objectives, profit margins, and market penetration.
7. Proactively seek out new strategic opportunities to grow an already established and successful business taking it to the next level.
8. Ensure that effective relationships are maintained and developed with internal and external customers and colleagues.

Qualifications

We are looking for someone who is already operating at an established General Manager level with coaching and mentoring experience who wants to take their career in the automotive industry to the next level.

We require someone who can demonstrate effective people management skills and has the ability and experience to draw the best performance from their team, as well as communicating effectively to build relationships with employees and customers.

Our General Manager will be a real go-getter with a positive can-do attitude that has genuine regard for the importance of the customer to the sustainability of the business. As representatives of Lookers, all of our managers act as trustworthy ambassadors and run their area of responsibility in a manner that honours the VW values and supports their strategy.

If your skills and experience match what we are looking for, please