General Manager

We are The Light – we provide a unique immersive experience to surprise and delight our guests across 13 locations in the UK. Cinema, Bowling, Karaoke, Darts, Mini Golf, Climbing Walls, Bars and Restaurants – we have it all!

At The Light we don’t just show movies – we create experiences!

We pride ourselves on our commitment to excellence, innovation and guest satisfaction. For our fantastic team, we foster a collaborative and inclusive work environment where creativity thrives and employees are empowered to reach their full potential.

As we continue to grow and evolve, we are now seeking a driven and passionate General Manager to join us and lead the team in Addlestone. This role will suit an individual with a strong background in the hospitality or leisure sector, who thrives on challenges, champions innovation and drives success. Experience in working within a fast-paced environment and managing a large team is essential.

General Manager will manage and oversee day-to-day business operations of our fantastic, busy venue.

What's in it for you:

• Excellent salary package,
• 28 days holiday,
• Private medical insurance,
• Life assurance,
• The opportunity to be part of a new and exciting business venture,
• Employee assistance programme,
• Employee discounts (including free cinema tickets for friends and family),
• Career development opportunities in a growing company.

How we will keep you busy:

• Guest experience - you will work collaboratively with the wider Head Office team to create the guest journey and complete set of Brand Standards. Lead the implementation and delivery of these through the venue managers,
• Sales driving - maximise footfall to the site and spend per head,
• Cost control - full P&L responsibility, control of all cost lines, with particular focus on cost of sales, labour and energy costs,
• Developing a team - people planning to ensure the right people are in each role and coach and develop them to be the best they can,
• Operational excellence - ensure all operational processes are as efficient as possible, fully documented, trained in and audited on a regular basis.

About you:

• Min 3 years of experience within a multi-offer hospitality business with a proven track record in building and developing high performing teams.
• Sound operating knowledge of working with POS and business systems (i.e., Fourth Hospitality),
• Experience in managing a full P&L for a complex business,
• Present strong commercial and financial acumen,
• Solid understanding of food and beverage operations,
• Savvy in stock management, staff scheduling and hiring process,
• Advanced knowledge of Food Hygiene and Health & Safety procedures,
• A strategic thinker with a knack for problem-solving,
• A warm and welcoming persona, along with a hands-on approach to work and impeccable attention to detail.

If you are a result-driven, hands-on professional with a passion for business management and would like to elevate your career to new heights - Apply Now.