General Accounting Product – Service Delivery Manager

FLYER Platform is an end-to-end suite of accounting solutions that enable the major AXA entities to produce financial figures for the Group and local regulators, as well as to meet local management requirements.

As Service Delivery Manager for General Accounting Product, you will become a key member in high-impacting projects with top-tier clients, applying cutting-edge technology and methodologies to drive business added value transformation.

Join our team and make a real difference in setting the scene for the next decade. The future starts today.

You will join the Corporate Functions Global Products department. In its “IT for Business” duty, our department designs, delivers, and operates end-user global applications in the domain of Corporate & Support Functions organized in 24 products within 6 lines of products (Finance, Investment, Procurement, Risk Management, HR/Communication, Compliance), most of them sponsored by Group Corporate departments.

Our department relies on a high-performing team of ~200 experts (mainly located in France and Portugal, also with offshored managed services), committed and motivated, creating and protecting value at Group & Entity level.

Our main mission is to be the preferred partner of AXA Business families in Corporate Functions while ensuring excellence and consistency across our products in:

1. Implementing, operating, and managing Group and/or Global Solutions
2. Delivering advisory services in answer to Business requirements and stakes
3. Leveraging a market leader right-shored delivery model
4. Continuously integrating customer centricity, efficiency, innovation & technology in our operating model

About the job

Job purpose

As a Service Delivery Manager for General Accounting Product, you will act as the convergence point, being the driver for the transversal topics and securing the proper follow-up even through the existing silos/different Products/different teams.

Main missions

The Service Delivery Manager is the keeper of the solution stability, in line with the agreed service and quality levels, and ensures smooth business operations.

You are the overall coordinator of the Quarterly Closing processes, decisively supporting Flyer entities towards timely and lean financial reporting.

You will work in close cooperation with the Product Manager, leading and taking part in the different key programs and projects.

You are an ambassador and evangelizer of good practices such as the continuous improvement mindset within our teams and an instigator for excellence towards the KPIs in force.

We are looking for someone with the following experience and skills:

Experience

As a successful candidate, you have a solid track record of operating with SAP solutions, particularly in the financial domain.

You have already coordinated team members and are experienced in working in geographically dispersed realities and with Onshore and Offshore delivery centers.

You master the art of keeping all stakeholders engaged and timely informed about the progress and challenges of the Projects.

Technical skills

· Solid SAP Financial Modules experience (FI, CO, AA, AP, and AR) as an implementer.

· Good English level and Communication skills.

· Experience in AGILE/SCRUM frameworks/methodologies.

Soft skills / transversal skills

· Resilience and eagerness to drive complex topics in ambiguous/siloed contexts.

· Commitment, Customer First mindset, Courage, and Integrity are key skills to succeed in the role.