GE and SM Scheduler

UK Power Networks; Maidstone; Hybrid; GBP 34,000; Full time

Job description

This GE and SM Scheduler will report to General Enquiries & Smart Metering Manager and will work within Network Operations South East Region based in our Maidstone office, with hybrid working if required. You will be a permanent employee.

You will attract a salary of £33,247 per annum and a bonus of 3%.

Close Date: 29th April 2025

We also provide the following additional benefits:

• 22 Days annual Leave
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

DIMENSIONS:

To safely schedule staff (direct and contractors) in the Region.

Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.

Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.

Raise and process purchase orders using SAP, including the generation of management reports.

Provide regular feedback to the Field Engineers and Field Staff Supervisors.

Take and resolve telephone queries from internal and external customers.

Communicate with other Directorates to ensure working at the Regional Office.

Help investigate customer complaints.

Record and coordinate Electricity Guaranteed Standards.

Record annual leave and other absence.

Communicate with Field Staff and update systems with timely information from site.

Liaise with Local Authorities regarding NRSWA and Section 74 issues.

Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.

Raise or request Street Works Notices and Permits.

Work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilised.

Ensure compliance with procedures.

Accomplish a storm role during emergencies.

PRINCIPLE ACCOUNTABILITIES:

Schedule staff to keep overtime expenditure to minimum levels.

Customer:

Communicate with field staff and update systems to ensure our customers are given up to date information about their jobs.

Ensure that Electricity Guaranteed Standards are followed and correctly recorded.

Liaise with customers to make appointments and provide updates on progress with jobs.

Schedule resources to minimise CML impact and customer complaints.

Process:

Safely schedule staff (direct and contractors).

Update SAP and other systems promptly.

Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.

Record annual leave and other absence for all field based staff in the Region.

Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.

People:

Active participation in Individual Performance Review (IPR) sessions with your Line Manager.

Attendance at monthly Team Briefings.

Manage days lost through sickness.

Manage days lost through accidents.

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE:

A basic understanding of the Network and the types of jobs undertaken.

Team working – The drive and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.

Flexible attitude to work and working hours.

Level 3 City & Guilds 2339 formally 2322 certificate in electrical technology engineering.

Enthusiastic & without losing sight of safety and security of supply.

Motivate and bring staff to their full potential.

Manage field teams and monitor performance and costs.

You will require a competent technical person with the ability to tackle several tasks and the ability to take on and learn new ones.

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at [e-mail] quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.