GE and SM Scheduler

UK Power Networks; Bury St Edmunds; Hybrid; GBP 35,000; Full time

Job description

This GE and SM Scheduler will report to General Enquiries & Smart Metering Manager and will work within Network Operations based in our Bury St Edmunds office. You will be a permanent employee.

You will attract a salary of £34,170 per annum and a bonus of 3%.

Close Date: 24th April 2025

The position offers hybrid working after the successful completion of probation.

UK Power Networks

UK Power Networks is the country's biggest electricity distributor, making sure the lights stay on for more than eight million homes and businesses across London, the South East and the East of England.

UK Power Networks continues to be listed in the Sunday Times' Top 25 Best Big Companies to Work For, and the Inclusive Top 50 UK Employers, and made industry history by becoming the first company to win Utility of the Year two years running (2015 and 2016, also 2012). We are accredited in the Investors in People Platinum and National Equality Standard.

We invest more than £600 million in its electricity networks every year, offers extra help to vulnerable customers in need, and is undertaking trials to ensure that electricity networks support the transition to a low carbon future. It also moves cables and connects new electricity supplies.

DIMENSIONS:

1. To safely schedule staff (direct and contractors) in the Region.
2. Achieve full utilisation of the resources and updating scheduling tools or any new scheduling systems.
3. Operate work management tools (MRS), (GPS), (SAP) and PC systems to assist with the issuing and completion of work.
4. Raise and process purchase orders using SAP, including the generation of management reports.
5. Provide regular feedback to the Field Engineers and Field Staff Supervisors.
6. Take and resolve telephone queries from internal and external customers.
7. Communicate with other Directorates to ensure working at the Regional Office.
8. Help investigate customer complaints.
9. Record and coordinate Electricity Guaranteed Standards.
10. Record annual leave and other absences.
11. Communicate with Field Staff and update systems with timely information from the site.
12. Liaison with Local Authorities regarding NRSWA and Section 74 issues.
13. Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.
14. Raise or request Street Works Notices and Permits.
15. To work as a team with other Delivery & Business Services Administrators, Field Staff Supervisors and Field Engineers to ensure staff are scheduled and utilized.
16. Ensure compliance with procedures.
17. Accomplish a storm role during emergencies.

PRINCIPLE ACCOUNTABILITIES:

1. Schedule staff to keep overtime expenditure to minimum levels.

Customer:

1. Communicate with field staff and update systems to ensure our customers are given up-to-date information about their jobs.
2. Ensure that Electricity Guaranteed Standards are followed and correctly recorded.
3. Liaison with customers to make appointments and provide updates on progress with jobs.
4. Schedule resources to minimize CML impact and customer complaints.

Process:

1. Safely schedule staff (direct and contractors).
2. Update SAP and other systems promptly.
3. Ensure that the scheduling systems are updated to ensure there is good visibility of all staff.
4. Record annual leave and other absences for all field-based staff in the Region.
5. Communicate with contractors to ensure compliance with section 74 of the New Roads and Street Works Act.

People:

1. Active participation in Individual Performance Review (IPR) sessions with your Line Manager.
2. Attendance at monthly Team Briefings.
3. Manage days lost through sickness.
4. Manage days lost through accidents.

KNOWLEDGE, SKILLS, QUALIFICATIONS & EXPERIENCE:

1. A basic understanding of the Network and the types of jobs undertaken.
2. Team working – The drive and ability to work co-operatively with others to achieve shared goals and improve the contribution of all members of the team.
3. Flexible attitude to work and working hours.
4. Level 3 City & Guilds 2339 formally 2322 certificate in electrical technology engineering (desirable but not essential).
5. Enthusiastic & without losing sight of safety and security of supply.
6. Motivate and bring staff to their full potential.
7. Manage field teams and monitor performance and costs.
8. You will require a competent technical person with the ability to tackle several tasks and the ability to take on and learn new ones.

Health & Safety Responsibilities:

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly, where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

If you have any queries in connection to this vacancy or your application, please contact us at [e-mail] quoting the vacancy reference number and a member of the team will get in touch with you as soon as possible.