Full Time Sales & Production Assistant, Element Bespoke Jewellery - Jewellery Quarter, Birmingham

TN United Kingdom; Birmingham; On-site; GBP 20,000 - 30,000

Job description

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Full Time Sales & Production Assistant, Element Bespoke Jewellery - Jewellery Quarter, Birmingham

Client: Element Bespoke Jewellery

Location: Birmingham, United Kingdom

EU work permit required: Yes

Job Reference: b186c9f7cd54

Job Views: 2

Posted: 30.03.2025

Expiry Date: 14.05.2025

Job Description:

Supporting the work of the Jeweller since 2006

About the Role

We are looking for an enthusiastic and motivated individual to join our small team in our showroom and workshop office. We are looking for someone with a love of fine jewellery to be responsible for liaising with customers throughout their bespoke journey with us. We are looking for someone to join us five days a week, with at least two Saturday shifts a month.

Responsibilities

• Communicating with new and existing customers in a timely manner over email, including quoting for bespoke pieces of jewellery.
• Assisting customers in the shop with bespoke jewellery enquiries, including designing and quoting for new pieces of jewellery.
• Communicating clearly with our local CAD designer to create models of orders, relaying amendments from the customer to the CAD team.
• Build relationships with our local suppliers, including frequent trips around the Jewellery Quarter to collect and drop off items.
• Assisting in the ordering and purchasing of diamonds, gemstones and materials for new and existing orders.
• Accurate recording of post into and out of the workshop.

Requirements

• Experience of the jewellery trade.
• Fluent in English with confident and friendly communication skills, including strong written English skills as liaison via email is a large part of the role.
• Organisational skills are key- ensuring that all orders are noted correctly and entered on to our till system and explained to our goldsmiths clearly.
• Confident computer skills able to use Windows, as well as Outlook email client, Excel and Word. You will also be working with our stock label printing software and our website POS system. (full training given)
• Able to provide excellent customer service face-to-face, over the phone and via email.
• Confident when working independently.
• Works well in a busy and occasionally noisy environment.
• Keen interest in developing knowledge in diamonds, gemstones and jewellery manufacture.

What We Offer

• The working day hours are:
  9.30am - 4.30pm Monday - Friday and
  9am - 4.30pm on Saturdays.
• You will be expected to work a minimum of two Saturdays a month, so the working week would run from either Monday - Friday or Tuesday - Saturday.
• A relaxed and friendly working environment.