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Full-Time Receptionist/Admin Assistant

Willow Tree Family Doctors (NHS General Practice)

London

On-site

GBP 60,000 - 80,000

Full time

10 days ago

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An established NHS General Practice is seeking a cheerful and flexible Receptionist/Admin Assistant to join their busy team. This full-time role involves being the first point of contact for patients, ensuring a positive experience while managing inquiries both over the phone and face-to-face. The practice serves over 16,000 patients and values a compassionate approach to customer service. With a pleasant working environment and NHS pension available, this is an exciting opportunity to contribute to frontline healthcare in Kingsbury. If you have a passion for helping others and possess strong communication skills, we invite you to apply.

NHS pension

Paid tea breaks

Pleasant working environment

Minimum 1 year experience in public interaction required.
Good standard of education and Microsoft Office skills essential.

Assist and direct patients efficiently at the reception.
Manage patient records and perform IT tasks.

Customer Service

Telephone Skills

Computer Skills

Good Standard of Education

GCSE or equivalent

Microsoft Office (Word, Excel)

Job Summary

Full-Time Receptionist/Admin Assistant

37.5 Hours Per Week

Mon - Friday

Mon 08.00 am - 04.00 pm (7.5 hours)

Tue 11.00 am - 07.00 pm (7.5 hours)

Wed 11.00 am - 07.00 pm (7.5 hours)

Thu 08.00 am - 04.00 pm (7.5 hours)

Fri 11.00 am - 07.00 pm (7.5 hours)

A 15 minute tea break (paid) is allowed when working for a period of more than 3 hours.

Half hour unpaid lunch break when working over 6 hours.

NHS General Practice seeking a cheerful, enthusiastic and flexible individual to join our busy team in new purpose-built premises providing front line NHS care for over 16,000 patients in Kingsbury.

You will be the first point of contact for patients, providing information and ensuring an excellent patient experience.

Previous experience of working within a customer service environment, dealing with a large number of enquiries both on the telephone, via eConsult and face to face where clinically indicated in a compassionate, clear and friendly manner along with good computer skills is essential.

Pleasant working environment.

NHS pension available.

Please be aware that it is a legal requirement for all our staff to be fully vaccinated against COVID-19 by 1 April 2022. If successful in your application, you will be required to provide evidence of vaccination or appropriate medical exemption.

Main Duties and Responsibilities

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors.
Face to face patient contact at reception desk 'front of house'.
Telephone Skills.
Paperwork and IT tasks related to patient records.
Open up and close down premises daily.
Stock Doctors' rooms with standard consumables and change clinical waste bags and boxes following health and safety procedures.
Any other additional duties as requested by the Partners or Practice Manager.

About Us

NHS General Practice providing front line NHS care for over 16,000 patients in Kingsbury.

Salary: £11.44 an hour

Contract: Permanent

Working pattern: Full-time

Reference number: A2844-25-0013

Job locations: 343 Stag Lane, London, NW9 9AD

Person Specification

Experience Essential

Previous role in dealing with members of the public for a minimum of 1 year.
Able to easily commute to NW9.

Qualifications Essential

Good Standard of Education.
Qualifications: Educated to good GCSE standard or equivalent.
Microsoft Office (Word, Excel).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer details

Employer name: Willow Tree Family Doctors

Address: 343 Stag Lane, London, NW9 9AD

Employer's website: Willow Tree Family Doctors

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