Front Office Team Leader

Hyatt Hotels Corporation; London; On-site; GBP 25,000 - 45,000; Full time

Job description

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Duties and responsibilities related to the Front Office Team Leader role:

• Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement. Conduct regular team meetings and provide ongoing training and development.
• Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
• Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments.
• Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations.
• Prepare and review daily reports, including occupancy, revenue, and guest feedback.

About you:

Previous experience in hotel front office within the luxury segment is preferred. Strong organizational and multitasking abilities are required.

Benefits of the Front Office Team Leader role include:

• 12 complimentary nights a year across Hyatt Hotels worldwide.
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Business attire laundered complimentary.
• HSF Health Plan.
• Headspace membership and access to our Employee Assistance Programme.
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.

At Hyatt, 'We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work Company!

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated.

Next Steps: Apply today for this Front Office Team Leader role and start your journey with Hyatt Hotels!