Front office Team Leader

21c Museum Hotels; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job description

Company Description

• Contract Type: Permanent / Full Time
• Salary: £15.04 per hour
• Start date: May 2025
• Apply: Please send your application to

Our mission at ibis London Heathrow Airport is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks: Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Front Office Team Leader, you…

Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.

Assist in conducting training for all Front Office employees.

Direct daily front office operations.

Attend to credit problems.

Supervise front talent and help out with accounting problems.

Patrol and inspect public areas during evenings to make sure everything is in order.

Control hotel duty keys and floats whilst on duty.

Supervise and support the Front Office team.

Ensure department policies and procedures are understood by all employees and observed in tasks performed.

Perform any other duties as directed by the Front Office Management.

A little more information:

You will have the opportunity to be part of a high energy, fun team that delivers excellent customer service each day to all our guests.

Our hotel offers 356 rooms, within very close proximity to London Heathrow Airport. The hotel features a restaurant operating for breakfast, lunch and dinner as well as a large outdoor car park.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

If you feel you are the right candidate for the role as our Team Leader, please click ‘apply’ now! We’d love to hear from you!

One more thing…

By working at the ibis London Heathrow Airport you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.