Front Office Supervisor

Bighornlaw; Falmouth; On-site; GBP 60,000 - 80,000; Full time

Job description

We are seeking a dedicated and enthusiastic Front Office Supervisor to join our team. This individual will serve as the right hand to the General Manager, playing a key role in supporting both the Housekeeping Department and the General Manager while ensuring exceptional guest experiences. The ideal candidate will have a passion for hospitality, a flexible schedule, and a strong team-player mentality.

Responsibilities

• Oversee and manage front desk operations, including guest check-in/out and reservations.
• Assist in coordinating and supporting housekeeping operations to maintain high cleanliness standards.
• Ensure smooth daily operations and act as a liaison between the General Manager and hotel staff.
• Maintain a high standard of guest relations by providing friendly and professional service.
• Handle guest inquiries, requests, and concerns with a proactive and solution-oriented approach.
• Monitor and manage room availability, ensuring accurate and efficient booking processes.
• Train and mentor front desk staff to uphold the hotel’s customer service and operational standards.
• Assist in administrative duties, including reporting, inventory management, and staff scheduling.
• Support and enforce hotel policies to ensure operational efficiency and guest satisfaction.
• Perform additional duties as assigned by the General Manager to enhance the overall guest experience and hotel performance.

Qualifications

• Previous experience in front desk, guest services, or hotel operations preferred.
• Strong leadership, organizational, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and adapt in a fast-paced boutique hotel environment.
• Proficiency in hotel management software and reservation systems is a plus.
• Flexible schedule, including availability to work weekends, holidays, and varying shifts as needed.
• A collaborative and team-oriented mindset.

If you are passionate about hospitality and eager to be a key part of a boutique hotel experience, we encourage you to apply and become an integral member of our team!

Compensation

$21 - $23 hourly

About Beach Breeze Inn

Nestled in the heart of Falmouth since 1858, the Beach Breeze Inn is a beloved 21-room boutique hotel with deep roots in the community, offering a perfect blend of coastal charm, history and modern comfort. Just a short stroll from Surf Drive Beach, a superior swimming beach, our inn boasts stunning views of the harbor and Martha’s Vineyard, setting the scene for a truly unforgettable stay. Guests enjoy easy access to The Island Queen, a seasonal ferry option, which will whisk guests away to Oak Bluffs in Martha’s Vineyard in just 35 minutes, making island adventures effortless.