Front Office Night Manager

We are currently recruiting for a Night Manager to lead the team at the Delta Hotels by Marriott Liverpool City Centre.

The Delta Hotels by Marriott Liverpool City Centre is just one of over 8,000 Marriott Hotels globally and sits in the Classic Premium category of Marriott’s 30+ brands. This City Centre, bustling 4 Star hotel is located in the heart of the city, opposite St Georges Hall and next to the main shopping and dining districts, transport hubs and only a 10 minutes’ walk to the iconic Albert Docks and waterfront attractions.

The Role:

As Night Manager, you will assist the Front Office Manager in leading the team on nights, ensuring that our guests are greeted with a warm welcome and a safe and secure environment overnight for both guests and associates.

You will be responsible for, but not limited to:

• Manage the day-to-day front desk operation overnight, ensuring procedures are adhered to and policies are followed.
• Ensure that night audit procedures are completed, and any discrepancies rectified.
• Process any check-in and check-outs, arrange alternative accommodation for guests should an overbooking situation arise.
• Ensure the security of the hotel and guests through regular documented patrols throughout the night.
• Deliver memorable guest experiences which support in driving Intent to recommend scores.
• Monitor and analyse guest satisfaction survey results to ensure these continually improve.
• Report any maintenance issues or safety concerns.
• Ensure all guest complaints are resolved in a timely manner and logged correctly.
• Anticipate guest needs to deliver an above and beyond experience.
• Support with departmental rotas, ordering and payroll as and when required.
• Be fully conversant with all statutory fire, legal, bomb, health, and safety procedures and take control in the event of an emergency.
• Assist other departments, wherever necessary and maintain good working relationships within the whole hotel.
• Recruit, train and develop night team members and support in developing our next night manager.
• Comply with hotel security, fire regulations and all health and safety legislation.

Our Ideal Candidate:

You will have experience in a similar role or are a successful Front Desk Supervisor or Night Supervisor looking for their next step to develop their career. Experience in a hotel environment along with experience in coaching and developing team members, delivering exceptional customer experiences are preferred.

Perks you deserve:

• Health & Wellbeing: complimentary Gym access because your wellbeing is important.
• Meals: Tasty and Varied Meals in our Associate Dining Facility.
• Uniform: Uniform & dry-cleaning service.
• Discounts: Enrolment in Perks at Work - Access to unlimited deals from retailers to restaurants, cinemas and more.
• Travel: Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide.
• Holidays: 16 days holiday plus 6 Bank Holidays increasing with service.
• Pay: Annual Performance Related Pay Review.
• Health: Access to Private Medical and Cycle to work scheme.
• Pension: Enhanced pension scheme, we match your contribution up to 6%. And Life Assurance.
• Flexibility: do you need flexibility in your life, talk to us as we know work life balance is important.
• Take Care: Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service.
• Develop and Grow: Comprehensive Training and Development programs.
• Career: career progression opportunities are endless as the #1 leader in hospitality worldwide.
• Celebrate: Awards and Recognition Celebrations.
• Events: Monthly Calendar of Associate Focused & Fun Events.

This role offers a competitive salary as well as an annual bonus plan allowing you to earn up to 10% of your salary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.