Front Office Manager

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THE ROLE

The Front Office Manager at Nobu Hotel London Portman Square plays a pivotal role in ensuring a seamless and exceptional guest experience from check-in to check-out. Reporting to the Director of Rooms, this position oversees the daily operations of the front desk and guest services, focusing on operational excellence, colleague training, and guest satisfaction.

1. Oversee the daily functions of the front desk, concierge, guest services & VIP Experience teams, ensuring smooth operations and high service standards.
2. Monitor check-in and check-out processes to ensure efficiency and guest satisfaction.
3. Manage, train, and mentor front office colleagues, fostering a culture of exceptional service and teamwork.
4. Conduct regular performance evaluations, provide constructive feedback, and identify opportunities for professional development.
5. Ensure that all guests receive a warm and professional welcome, enhancing their overall experience from arrival to departure.
6. Collaborate with the Director of Rooms to develop and implement strategies for achieving departmental goals.
7. To be an ambassador for Nobu as well as a strong leader who embodies our values and commitment to our teams.

EXPERIENCE

1. Minimum of 3-5 years of experience in front office management within a luxury hotel environment.
2. Proven leadership skills with the ability to motivate and manage a team.
3. Strong problem-solving abilities and a proactive approach to guest service.
4. Excellent communication and interpersonal skills.
5. Proficiency in hotel management software (e.g., Opera, PMS) and Microsoft Office Suite.
6. Ability to work flexible hours, including nights, weekends, and holidays.

BENEFITS OF JOINING OUR TEAM

1. £1000 Refer a Friend Scheme
2. 2 Hotel-wide social events a year including Employee Awards night
3. Discounted overnight stays across Nobu properties Worldwide
4. Discounted Pilates classes and Wellness treatments
5. Opportunities to progress within our hotel and the wider portfolio
6. Mental Health First Aiders within the team
7. Access to Hospitality Action
8. Up to 33 holiday days through length of service (25 days for those on 4 on 4 off)
9. Cycle to Work Scheme
10. Season Ticket Loan
11. Discounts off all food and beverage
12. Free meals whilst on duty (also beverages including tea/coffee/cold drinks)
13. Flu Vaccinations
14. Wellness initiatives