Front Office Manager

Fairmont Hotels & Resorts; London; On-site; GBP 25,000 - 35,000; Full time

Job description

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

The role will involve direct leadership of our Front Office, along with the management of a 24-hour hospitality operation. You will be tasked with ensuring the upholding of exceptional standards for every guest when checking in and out and throughout their stay with us. You will be responsible for ensuring all financial and booking transactions are completed correctly, in a timely manner and in line with our brand standards and company procedures. You will be responsible for developing your team and ensuring guest satisfaction at all times. This will be a hands-on role and you will be expected to lead from the front and uphold the brand values.

What will you be doing?

1. Ensures all Front Office policies and procedures are adhered to:

• Coordinates management of the Front Office department while on duty to ensure a smooth operation and the highest level of guest satisfaction, seeking feedback on guest satisfaction and responding directly back to guests who experience any issues.
• Strong & effective communication with all other departments.
• Provides guidance and motivation to the Front Office team, creating an environment that allows colleagues to achieve job fulfilment and providing a path for career development with AccorHotels.
• Responsible to balance operational, administrative and colleague's needs.
• Develops, implements and maintains new incentives through the promotion of our loyalty program ALL to motivate colleagues and maximize hotel revenue.
• Ensures effective utilisation & productivity of all colleagues through staff planning, hiring, scheduling & adhering to budget.
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment.

Qualifications

Who are we looking for?

• Previous experience in similar roles is preferable.
• Friendly, approachable with excellent customer service skills.
• Attention to detail and exceptional organisational skills.
• Strong team player and positive attitude.
• Ability to work effectively under pressure.
• Essential to be flexible with working hours.
• Must already have the right to work in the UK.

Additional Information

What will you get?

Having great people involves great rewards! As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as:

• Pension Scheme
• A Discount Card to be used in Accor Hotels Worldwide.
• Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C).
• Training & Development.
• Additional holidays with service.
• Recommend a friend scheme.
• Employee Advisory Service.
• ... And much more!