Front Office Manager

Accor Hotels; London; On-site; GBP 30,000 - 50,000; Full time

Job description

Company Description

Adagio Aparthotels

Adagio adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.

London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market and free Wi-Fi. So whether you're here to take in a show at the O2, shop till you drop at Westfield or take care of business at Canary Wharf, we have got you covered for a great stay.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit.

Do what you love, care for the world, dare to challenge the status quo!

Job Description

Guest Services & Customer Satisfaction:

1. Ensure high levels of guest satisfaction by providing excellent service.
2. Handle guest inquiries, complaints, and special requests promptly and professionally.
3. Maintain a welcoming atmosphere at the reception and lobby areas.

Front Office Operations:

1. Oversee front desk operations, including check-in/check-out procedures.
2. Monitor room reservations, availability, and rate management.
3. Ensure smooth coordination between front office and other hotel departments (housekeeping, maintenance, etc.).
4. Implement hotel policies, procedures, and brand standards.

Team Management & Leadership:

1. Recruit, train, schedule, and supervise front office staff (receptionists, concierge, bellboys, etc.).
2. Conduct performance evaluations and provide training for staff development.
3. Foster a team-oriented and customer-focused work environment.

Financial & Revenue Management:

1. Ensure accurate billing, payments, and cash handling.
2. Assist in optimizing room occupancy and revenue management.
3. Prepare financial reports, budgets, and forecasts related to front office operations.

Technology & System Management:

1. Ensure efficient use of hotel property management systems (PMS).
2. Oversee online booking channels and guest database management.
3. Monitor and improve digital check-in/check-out processes.

Compliance & Safety:

1. Ensure compliance with hotel policies, industry regulations, and health & safety standards.
2. Maintain security protocols for guest privacy and property safety.

Qualifications

Minimum 3-5 years in a front office role, with at least 1-2 years in a managerial position.

Skills:

1. Excellent communication and interpersonal skills.
2. Strong leadership and team management abilities.
3. Problem-solving and conflict resolution skills.
4. Proficiency in hotel management software.
5. Multitasking and time management skills.
6. Knowledge of revenue management principles is a plus.

Languages: Fluency in English; additional languages are an advantage.