Front Office Associate / Guest Experience Expert - 24 Hours

Job Number: 25006114

Job Category: Rooms & Guest Services Operations

Location: Portsmouth Marriott Hotel, Southampton Road, Portsmouth, England, United Kingdom

Schedule: Part Time

Located Remotely? No

Position Type: Non-Management

Job Summary: Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. We are looking for enthusiastic Guest Experience Experts wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower, it has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

As the Guest Experience Expert, you will:

1. Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
2. Confidently handle all payment types such as room charges, cash, checks, debit, or credit.
3. Coordinate with Housekeeping to track readiness of rooms for check-in.
4. Supply guests with directions and information regarding property and local areas of interest.
5. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system.
6. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
7. Embrace the Marriott culture.

A Successful Guest Experience Expert is someone who:

1. Follows all company safety and security policies and procedures; reports accidents, injuries, and unsafe work conditions to manager.
2. Has strong communication skills & interpersonal skills.
3. Possesses an excellent level of spoken and written English.
4. Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests’ service needs; assists individuals with disabilities; thanks guests with genuine appreciation.
5. Is able to work independently and within a team.
6. Performs other reasonable job duties as requested by Supervisors.
7. Has a flexible approach to working hours including evenings, weekends & bank holidays.

In return for your hard work, the Guest Experience Expert will receive:

1. Discounted stays at over 7,300 hotels worldwide!
2. Discounted food & drink in all our restaurants and bars.
3. Discounts for your friends and family.
4. Free use of Leisure Club facilities.
5. Wellness and mental health programmes.
6. 20 holiday days, increasing with length of service.
7. Double pay for bank holidays.
8. Gratuities.
9. Company sick pay after 6 months of service.
10. World-class training and development.
11. Unlimited career opportunities (internationally and locally).
12. Half price cinema tickets.
13. Staff parties.
14. Free meal on shift.
15. Free car parking.
16. Service awards and recognition gifts.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.