Front of House Training Manager

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Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.

Last year we opened 4 brand new clubs, taking us to 13 in London. This year and beyond, our plan is to almost double our estate, as well as continue the ongoing refurbishments of our existing portfolio.

Thanks to our exciting expansion, we are now looking to appoint a Front of House Training Manager who will support the Concierge teams in all of our clubs with development and ensure consistency of delivering Third Space standards. In order to be successful in this role, you will need to have proven experience of writing and delivering face-to-face learning solutions, with a knowledge of learning methodologies and styles.

Key Responsibilities:

• Create and launch an internal academy for our concierge function which will develop group service standards and support our teams in achieving operational excellence.
• Partner with the Talent Development team to design and manage the education pathway for all existing concierge team members within the business and standardise service expectation
• Support the Talent Acquisition team with TA strategy and high-quality recruitment decisions
• Play an integral part in supporting the Head of Operations in creating short-, medium- and long-term service strategies that will best maximise NPS scores in the group as well as creating world-class service.

About You

• Proven, solid experience in a training and development role
• Strong understanding about learning methodologies and the various learning styles
• Previous experience of building and managing a training curriculum is highly preferred.
• Strong communication skills, both written and verbal is a must

This role is a new role for Third Space, so if you have a passion for developing people, particularly in a service or Front of House environment, we’d love to hear from you.