Front of House Receptionist

Surrey and Borders Partnership NHS Foundation Trust

Do you want to work for a service that invests in people, supporting training and development opportunities?

We are seeking to recruit one full-time professional and experienced Receptionist with a can-do attitude and a friendly and cheerful disposition to join our Front of House team based at Horizon House in Epsom.

The post holder will have responsibility for front line reception duties and the provision of a confidential, professional, efficient and responsive administrative support service. You should have excellent customer service skills and demonstrate a high degree of tact, diplomacy, and confidentiality as the first point of contact for service users, carers, health professionals, and third-party organisations. You will have experience of working in a confidential public-facing role.

You will have very good communication, teamworking, and organisational skills and be comfortable working in a fast-paced environment whilst maintaining a professional and calm approach.

If you would like the opportunity to be part of our professional and friendly Front of House Team, we would like to hear from you.

Main duties of the job

1. To ensure that all incoming calls to switchboard and site are answered promptly and in a professional manner and directed to the relevant person or team, to meet the caller's requirements.
2. Greet clients and visitors to the Trust and alert team members of their arrival including use of SystmOne or offer direction, as required.
3. To programme and issue building access cards and, where relevant car parking permits, and to maintain accurate records and databases.
4. To be responsible for maintaining the confidentiality and security of data in accordance with Trust policy.
5. To liaise with the maintenance department regarding any repairs required within the building to maintain a safe working environment.
6. Share responsibility to maintain the security of the building through proactive visitor management and escalation of security issues and concerns.
7. Carry out regular safety checks, i.e. Fire safety checks and ensuring safety equipment are in good working order.
8. Ensure Front of House (Reception and Waiting Area) is maintained - cups are available for the water cooler, literature is tidy; general appearance of the area being looked after.
9. To undertake site walks and ensure that any issues are raised with the relevant helpdesk whilst ensuring that clients are engaged, escalating any ongoing issues to line managers.

About us

Surrey and Borders Partnership NHS Foundation Trust is the leading provider of mental health, learning disability, neurodevelopmental and drug and alcohol services in Surrey and North East Hampshire. We support people of all ages and are passionate about providing high quality care that is delivered at the right time as close to home as possible to help people recover and stay well.

We are one of the top 10 mental Health, Learning Disability and Community Trust to work for nationwide. Our Trust is an inclusive and supportive employer that offers a wide range of staff networks, flexible working, free parking and excellent health and wellbeing support. We also provide a wide range of opportunities to help staff develop and progress.

Surrey is a beautiful county lying just 30 minutes away from Central London and from the South Coast. Our historic market towns and bustling districts are enveloped in wonderful countryside, and our excellent road and rail networks bring the rest of the country within easy reach. For international travel, both Gatwick and Heathrow airports are nearby.

Please note that we reserve the right to close posts as soon as sufficient applications are received.

We look forward to receiving your application!

Job responsibilities

Please check the job description and person specification document for more information on the requirements for this job.

Person Specification

Qualifications

• NVQ Level 3/RSA Level 3 or equivalent experience

Experience

• Experience of working in an office or reception environment.
• Experience of working in the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Surrey and Borders Partnership NHS Foundation Trust

£25,427 a year Incl 5% Fringe HCAS, pa, pro rata