Front of House Officer (Decant)

NHS; Wakefield; On-site; GBP 22,000 - 30,000; Full time

Job description

An exciting opportunity has become available to join The MidYorkshire Teaching NHS Trust within the Security Department.

We provide a 24-hour security service across all areas of the hospital site, including the various car parks and outlying buildings.

The post holders will mainly provide front of house security service to our decant project within the Trust.

This is a full time position and the working hours will be discussed during the interview.

Main duties of the job

Working as part of the Security Team, the post-holder will provide a front of house security service at Mid Yorkshire Teaching NHS Trust sites (Pinderfields, Pontefract and Dewsbury), providing a comprehensive service to all patients, staff and visitors.

The post-holder will maintain a smoke free environment within the grounds of Mid Yorkshire Hospitals; to undertake a range of car parking duties in accordance with Trust policies and procedures. Also the post-holder will ensure the safety & protection of patients, staff, visitors, contractors and any other legitimate site users' property against loss, theft, damage and waste.

About us

We provide care and support to over a million people in Wakefield and Kirklees in their homes, community settings and across our three hospital sites at Pontefract, Dewsbury and Pinderfields (Wakefield).

Always striving for excellence, we are at the forefront of innovation and research, and we invest in teaching and the development of our workforce.

We live by our values of caring, improving, being respectful and maintaining high standards. We listen and learn because we aim to make Mid Yorkshire the best place to work and receive care.

We value diversity and welcome talent and enthusiasm irrespective of age, disability, neurodivergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances including providing unpaid carers support to someone with a health and care need. As ethnic minority groups, members of the LGBTQ+ community, and people with a disability/neurodivergence are currently under-represented across the organisation, we encourage applications from members of these groups. We have policies and procedures to ensure all applicants are treated fairly and consistently.

We are proud of our staff networks - who offer valuable guidance and feedback from those with lived experience.

We have a clear vision and you could be part of this! If you share our values and you want to make a difference to the lives of our patients and their families and carers, we would love to hear from you.

Job responsibilities

Key Responsibilities

• Security staff will be expected to maintain, at all times, a standard of personal conduct and deportment in keeping with the nature of their duties and the hospital environment.
• Carry out regular patrols of the front of the site to ensure that smokers do not congregate and block the passage of staff, visitors, patients and others to hospital entrance, in line with the trust no smoking policy.
• Protection of patients, staff, visitors, contractors and any other legitimate site users' property against loss, theft, damage and waste.
• Receive & Log complaints of crime from patients/visitors and staff. Carry out investigations when required of any loss or breaches of security and report to Supervisor as necessary.
• Provide security assistance as required in accordance with Trust Major Incident Plan, Missing Patient Policy and Major Non-Clinical Emergency Policy and at the scene of road traffic accidents within hospital grounds.
• Ensure the safe custody of all lost/found property out of hours. During working hours, take such property to the General Office.
• Assist in the passage of critical information when communications systems fail.
• Use of several computerised (or any other) systems in relation to Security and Car Parking.
• Report any untoward incidents concerning members of staff to the Security Supervisor and/or other levels of management.
• Report & Log any criminal acts to the Security Supervisor and/or other levels of management.
• Respond as required to fire alarm activations as per Local Operating Procedures, including stand down protocols for fire service and liaise with other Trust staff on a site wide basis.
• Provide emergency assistance to all staff as required (i.e. major incidents/accidents).
• Be familiar with local assignment instructions and procedures for reporting incidents.
• To successfully complete mandatory and annual training directives as required by the contract and the trust to ensure personal standards are maintained.

CAR PARKING DUTIES AND RESPONSIBILITIES

• To monitor vehicles parked on site to ensure all vehicles are authorised to park in designated areas.
• To follow Trust Policy in regard to unauthorised vehicles and have the responsibility for the issue of parking notices and warning notices as appropriate in line with the car parking local operating procedures for enforcement.
• Assist security officers with the first line maintenance of car park ticket machines (change ticket rolls, clear coin jams and rectify minor faults etc).
• Handle small amounts of cash removed from car park payment machines following coin jams.
• Under supervision ensure security of all cash movements/collections (i.e. when car parking pay on foot machines are emptied), including handling of cash boxes containing large sums of cash as and when required.

Person Specification

Qualifications

• IOSH working safely or equivalent
• SIA Front Line Licence (Level 2)
• Health and Safety Level 1
• CSCS
• First Aid certificate
• Conflict Resolution training

Experience

• Previous experience within a security environment
• Previous experience in a customer facing environment
• Previous NHS Security Experience.
• Operation of CCTV systems

Knowledge and Awareness

• Knowledge of Health and Safety legislation
• Knowledge of car parking systems (payment machines, barriers etc)

Skills and Abilities

• Fit to perform the duties of the post.
• The ability to collate/produce clear and concise professional reports.
• Able to follow written and oral instructions
• Ability to work with minimum supervision
• Ability to prioritise a demanding workload
• Able to carry out dynamic risk assessments (i.e. when attending incidents)
• Physical intervention/conflict management skills
• Investigatory skills
• Ability to interpret site plans and/or drawings
• Moving & Handling (i.e. Bending/ Carrying)

Personal Attributes

• Smart appearance
• Able to communicate effectively with staff, patients and the general public
• Have a flexible approach to work
• Courteous and polite

Other

• Disclosure and Barring Service check (DBS formerly CRB)
• Full clean driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.