Front of House Manager - Royal Hotel

The Royal Hotel – Front of House Manager

The Royal Hotel is the Isle of Wight’s premier AA four silver star hotel, renowned for its award-winning service. We foster an environment that is formally relaxed, yet friendly and welcoming, ensuring every guest and staff member, old and new, feels part of The Royal’s family.

The Geranium Restaurant

Our award-winning Geranium Restaurant is the heart of the hotel’s dining experience and has held 2 AA Rosettes for excellent food for 30 consecutive years. Celebrated for its refined seasonal menus, elegant ambiance, and 5-star hospitality.

What are we looking for?

We are seeking a passionate and experienced Front of House Manager to lead our front-of-house team with energy, professionalism, and an eye for detail. This is a hands-on leadership role, ideal for someone who thrives in a fast-paced environment, has a flair for customer service, and inspires their team to consistently deliver exceptional hospitality.

Key Responsibilities:

• Oversee the smooth running of the Geranium restaurant during breakfast, lunch, and dinner services, as well as the daily operations in the hotel’s bar and lounges.
• Lead by example, maintaining the highest standards of service and guest care, handling guest feedback professionally and promptly.
• Schedule staff rotas for the Front of House and ensure optimal staffing levels across both departments at all times.
• Liaise with the Head Chef and senior kitchen team on menus, customer feedback, and food service operations.
• Curate and evolve the wine, cocktail, and drinks lists regularly.
• Manage all front of house ordering and stock levels, including overseeing regular stock takes.
• Train, mentor, and develop team members in all front of house areas to achieve their full potential.
• Ensure compliance with all relevant health and safety regulations.
• Maintain strong communication with all departments to ensure seamless operations throughout.
• Work closely with the senior management team, covering duty management shifts and dealing with any relevant issues when required.

Key Attributes:

• Proven experience in a similar senior front of house or restaurant management role.
• A hands-on approach with a strong presence on the floor.
• Excellent communication and leadership skills.
• A passion for hospitality and creating memorable guest experiences.
• Strong knowledge of wines, cocktails, and beverages is preferable.

What We Offer:

At The Royal Hotel, we pride ourselves on creating a dynamic, engaging, and supportive work environment, where staff are encouraged to thrive and develop. Our team describes the front of house operations as “friendly, structured, and professional.” In return for your talent and dedication, we offer:

• Non-seasonal permanent position
• Competitive salary
• Shared monthly tips
• 28 days holiday per year
• Nest Pension Scheme
• A full training plan and induction
• Staff loyalty discount card
• Annual birthday meal voucher
• Discounted car ferry travel

Working hours are 47.5hrs a week over a mixture of straight and split shifts, including weekends and up to 5 evenings per week.

If you are confident that your capabilities will meet these standards and you have a desire to broaden your existing skills, this is a fantastic opportunity for you. Please send your CV and covering letter to Senior Operations Manager, Paul Taylor at paultaylor@royalhoteliow.co.uk.