Front of House Manager Head Barista

About us

The Cookie People Ltd is a small business in Scunthorpe, Lincolnshire. We are fast-paced, supportive and fun.

Our work environment includes:

• Growth opportunities
• Casual work attire
• On-the-job training
• Company perks
• Relaxed atmosphere

We are looking for an experienced Front Of House Manager to join our team. The successful candidate will be responsible for managing the front of house staff in our new location, ensuring customer satisfaction, and maintaining a high level of service standards inkeeping with the company values.

This position requires strong leadership and organisational skills, as well as the ability to effectively communicate with customers and staff. The ideal candidate will have experience in the hospitality industry and a passion for providing exceptional customer service. Being a trained barista with a passion for coffee would be ideal but training will be given.

You will be working for a small company, and managing a small team which mean communication is key, and you will be a highly valued member of the team. It is important that your style of management is in-line with our company values, (ie teamwork, positive mindset, lead by example)

Roles & Responsibilities:

• Greet customers and make them feel welcome.
• Manage the team and ensure that they are providing excellent customer service.
• Ensure that the cafe is clean and well-maintained.
• Resolve any customer complaints.
• Develop and implement policies and procedures for the cafe.
• Monitor stock levels and order supplies as needed.
• Train new staff members on customer service techniques.
• Communicate effectivly with our bakery team.

Job Type: Full-time

Pay: From £24,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Store discount

Schedule:

• Weekend availability

Ability to commute/relocate:

• Scunthorpe DN17 3RX: reliably commute or plan to relocate before starting work (required)

Experience:

• Restaurant management: 1 year (preferred)
• Customer service: 1 year (preferred)
• Management: 1 year (required)
• Supervising experience: 2 years (preferred)
• Barista: 2 years (required)
• Hospitality: 2 years (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Expected start date: 30/10/2024