Front of House Manager (Fringe) – Summerhall Arts

fst Federation of Scottish Theatre; City of Edinburgh; On-site; GBP 60,000 - 80,000; Full time

Job description

Published date: 3 April 2025
Contract Type: Temporary, fixed term (30th July – 25 August 2024), PAYE employed with additional hours from Mid-May.
Salary/Fee: £13.60 per hour + holiday pay

What is the Job?
We are looking for excellent Front of House Managers for this year’s Fringe, delivered by Summerhall Arts at Summerhall. The Front of House team will play a vital role in ensuring an enjoyable and safe experience for all our artists, audiences and customers throughout the Summerhall Arts Fringe 2025. You will be managing the Front of House Team and daily Front of House operations to ensure the venue runs smoothly and audiences have an excellent experience. The role requires stamina, multitasking skills, and the ability to think on your feet. We are looking for people who can lead a team and thrive in a fast-paced environment. Organisation, great communication and the ability to have fun while doing so are a must.

The role will offer a guaranteed minimum of 30 hours per week during Fringe, but with additional hours in the lead up to Fringe to allow you to get to know the building. This can be discussed but would be anticipated as being 5-10 hours per week, from Mid-May through to late July.

What will you be doing?

1. Acting as the first point of contact for Front of House staff, customers, clients and guests attending the Fringe
2. Safeguarding visitors, guests and audiences
3. Being responsible for the site and liaising with the Security Team
4. Making decisions independently to ensure the daily running of the building is smooth and determining when issues require escalation
5. Designated Fire Marshall on shift, and overseeing evacuations if required
6. Assist and Support Front of House Supervisors with customer issues and complaints, acting as a point of escalation as required
7. Handling guest complaints confidently and professionally
8. Assisting audiences who have specific access requirements
9. Delivering briefings to Front of House Supervisors
10. Supporting Front of House Supervisors with any issues that arise on shift
11. Managing and motivating the Front of House team
12. Providing on-going training and support to the Front of House team
13. Ensuring staff timesheets are completed accurately
14. Ensuring public areas and venue spaces are always clean and safe environments
15. Responsible for the safekeeping of spaces and their equipment and handing over to the overnight Security Team
16. Working with Venue Managers to ensure Summerhall Arts policies and procedures are enforced throughout our venues
17. Liaising across departments to ensure smooth day to day operations
18. Providing daily reports to Management Team

Who are you?

1. Experience of day-to-day operational venue management
2. Experience of leading a team in an events or customer service setting
3. Ability to problem solve and deescalate issues calmly and professionally
4. Responsible and reliable with excellent timekeeping skills
5. Enthusiastic, motivated and hardworking with good communication skills.
6. Able to work well under pressure and during very busy peaks of service
7. Have a passion for the arts and an excitement for Summerhall Arts programme
8. Experience in a customer service role at a festival or arts organisation would be nice, but not essential

Please note: There is no fixed deadline for this role, however applications will be closed when positions are filled so please register your interest at soon as possible. Due to the volume of applications, we unfortunately won’t be able to get back to unsuccessful applicants.