Front of House Coordinator

Front of House Coordinator, NLA

NLA is seeking an exceptional Front of House Coordinator with a passion for customer service to be an ambassador for NLA as the face of our activities at The London Centre, our home, for all visitors and clients engaging with the space.

About NLA

NLA is London’s built environment community, a cross sector membership organisation for everyone committed to shaping a better city.

Guided by the New London Agenda — our best practice framework for city-making — we come together year-round to develop new collective solutions for London: forming new ideas and partnerships, enhancing lifelong skills, and empowering a more diverse workforce.

Our home — The London Centre — is a public meeting space that houses our London-wide scale models and public galleries.

It’s a place where our members, community groups and public can explore, learn and celebrate London’s built environment.

About the role

The opportunity at NLA for the Front of House Coordinator is to take ownership of the day-to-day running of The London Centre galleries and reception area ensuring all those who visit receive a warm welcome.

Supported by the Head of Venues and Events working with the Venues and Events team and wider NLA team, you will support on all aspects of our activities at The London Centre through general administrative and operational tasks.

The role is ideal for a highly organised individual, with a passion for galleries and public interaction and an interest in architecture and the built environment. The successful candidate will have initiative, will be a great communicator who possesses strong customer service skills and a creative approach to problem solving with the ability to work on several complex tasks simultaneously whilst remaining calm under pressure.

Terms:

• Hours: Full time, 40 hours a week worked between 9.00am – 6.00pm. Working from our City of London office, The London Centre (our public gallery)
• Salary: £28,000
• Location: The London Centre, 3 Aldermanbury, EC2V 7HH
• Benefits: 25 days contractual annual leave excluding bank holidays, uncapped holiday with managers agreement. Employee Assistance Programme (EAP) for employees and family, health and wellbeing initiatives, enhanced parental leave, government childcare voucher scheme, cycle to work scheme.
• Pension: We provide Peoples Pension with employer contributions, and the employee’s right to opt out.

Main duties and responsibilities

• Management of front desk and general enquiries
• Provide exceptional customer service to all visitors and NLA members
• Telephone reception duties and taking enquiries for the London Centre and NLA
• Upkeep of front of house areas and exhibition gallery; taking pride in the presentation of the space maintaining an excellent standard of appearance
• Opening and closing of the venue, exhibition and AV switch on/off
• Whenever necessary assist with the viewing of event space and the gallery
• Reporting maintenance issues, overseeing contractors and working with facilities to ensure the smooth running of the venue
• Day-to-day administrative office support
• Diary management of CEO and Director; to act as the primary contact for meeting requests and support in sending out / accepting invitations / rearranging meetings
• Assisting with public and private events (may involve some out of office hours)
• Taking bookings and enquiries and administering booking forms and catering requirements
• Setting up A/V at events and managing any issues
• Facilitating refreshments for internal meetings Front of house event support including registration, sign-in and cloakroom, checking event set up and client liaison
• Supporting the Event and Exhibitions Manager to deliver the public programme at the London Centre
• Supporting Project Teams, including inbox management, note taking and collaborating with the wider NLA team on different outputs

What we are looking for

You will have a passion for and experience of customer service, front of house and administrative duties that contribute to being an ambassador for NLA as the welcoming face of all our activities, visitors and clients engaging with NLA at The London Centre.

Essential Skills & Abilities:

• Clear and effective communication skills, both oral and written
• Previous experience within the hospitality or events industry
• Previous experience as Front of House staff
• Proven ability to provide excellent customer service
• Working knowledge of Microsoft packages including Word, Excel and Outlook
• Ability to prioritise effectively, managing a busy diary and varied workload to meet demands and deadlines
• A flexible approach in terms of work, changes and participation
• Good team player
• Ability to take initiative; a self-starter
• Willingness to learn
• Willing to work early mornings, evenings and the occasional weekend day, as required (TOIL given)

Desirable Qualifications and Experience

• Proven ability to deliver high quality events
• Knowledge of events catering
• Previous experience using accountancy software, preferably Xero

Application date

Applications will close at midnight on Sunday 9^th March 2025. To apply please follow the link on our recruitment page where you can send your CV and cover letter. Please note that applications will only be reviewed where cover letters are included.

Equal Opportunity

It is the policy of NLA to treat all employees, visitors, and job applicants fairly and equally regardless of their sex, gender, sexual orientation, marital status, race, colour, nationality, ethnicity, religion, age, disability or union membership status.

We are keen to know about any applicable reasonable adjustments/ access requirements you may have regarding the application and interview processes, as well as for the delivery of the role if you are successful.

Please let us know any adjustments/requirements that you might have and how we can best accommodate these. Please highlight these in your cover letter and we can send you an access document to help understand and support your needs, if your application is successful.

If you are unable to submit your application via the form, and require an alternative format please get in contact with danielle.rowland@nla.london who will work with you to make the process as easy as possible.

Thank you for your interest in the Front of House Coordinator role at NLA.

If you have any queries or questions about this opportunity please contact Danielle Rowland, HR Director to arrange an informal conversation.