Front Desk Supervisor

InterContinental Hotels Group; Street; On-site; GBP 80,000 - 100,000; Full time

Job description

Hotel: Doha Beach & Spa (DOHHA), Street 900, Bldg. No. 25, Zone 61, Al Dafna, West Bay, PO Box 6822, Doha, State of Qatar

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.

Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury.

Your Day to Day

The Front Desk Supervisor is responsible for overseeing front desk operations and ensuring that guests receive an exceptional level of service throughout their stay. This role requires strong leadership, organizational skills, and a commitment to maintaining the luxury standards expected in a five-star environment.

Main responsibilities include:

1. Ensuring all guests receive a warm and welcoming experience upon arrival and throughout their stay, addressing any needs or concerns promptly.
2. Supervising the front desk team, providing guidance, training, and support to ensure efficient operations and adherence to service standards.
3. Supervising daily front desk operations, including check-in/check-out procedures, reservations, billing, and room assignments, ensuring accuracy and efficiency.
4. Addressing and resolving guest complaints and issues in a professional and timely manner, ensuring a positive outcome for guests.
5. Coordinating with other departments (housekeeping, maintenance, etc.) to ensure seamless guest experiences and effective communication regarding special requests and room statuses.
6. Ensuring compliance with hotel policies and procedures, including safety and security protocols.
7. Maintaining and preparing reports on front desk operations, guest feedback, and team performance for review by the Front Office Manager.

What We Need From You

Ideally, you'll have some or all of the following competencies and experience we're looking for:

1. Bachelor’s degree in hospitality management or a related field preferred.
2. Minimum of 3 years experience in front office operations, preferably in a luxury hotel or resort setting.
3. Exceptional communication skills, both verbal and written, with a focus on guest satisfaction.
4. Proficient in hotel management software and property management systems.

What We Offer

We’ll reward all your hard work with competitive salary and benefits.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.