Front Desk Agent - MFPKB

Hotel Brand: IHG Army Hotels
Location: United States, Louisiana, Fort Polk

Hotel: Magnolia House & Cypress Inn (MFPKB), Magnolia House, 7326 Utah Avenue Building 522, 71459

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Responsibilities:

1. Acknowledge IHG Rewards Club members and returning guests, in person or on the phone.
2. Take and manage guest bookings, up-selling opportunities and informing them about ways to improve their stay.
3. Handle cash and credit transactions.
4. Check guests in and out swiftly - taking IDs, handing out room keys, and controlling and releasing safety deposit boxes.
5. Record and act on guests’ preferences, and handle their messages, requests, questions, and concerns.
6. Assist guests with anything from bill issues to local knowledge, involving management when necessary.
7. Follow safety procedures, report all incidents, and wear any protective gear needed.
8. Maintain a professional appearance as a brand ambassador.
9. Stay informed about events and activities scheduled for the day.
10. Assist colleagues with ad-hoc duties when needed.

What We Need from You:

1. Availability for varying shifts across a 7-day period, including weekends, evenings, and public holidays.
2. Strong communication skills to address guest concerns and compliments.
3. Problem-solving skills to turn issues into opportunities for guest satisfaction.
4. Fluency in the local language; additional language skills are a plus.
5. Basic literacy and tech-savviness, including reading, writing, basic math, and computer skills.
6. Flexibility to work night, weekend, and holiday shifts.
7. A high school diploma or equivalent; a college or university degree is a bonus.
8. Ideally, at least one year of experience in a front desk or guest service position.
9. Ability to lift, push, and pull objects up to 50lbs (23 kg), including bending and kneeling.

What We Offer:

We’ll reward all your hard work with a great salary and benefits, including a room discount and superb training.

Join us and you’ll become part of the global IHG family, where we trust and support each other, do the right thing, and welcome different perspectives. You need to care about the little things that make a difference to guests and always look for ways to improve.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We provide equal employment opportunities to applicants and employees without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law. We seek talent from all backgrounds to join our teams.

Who We Are:

We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.