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Front Desk Agent

Courtyard by Marriott - Oxford

Oxford

On-site

GBP 20,000 - 30,000

Full time

14 days ago

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An established industry player is seeking a Front Desk Agent to be the welcoming face for guests. This role involves assisting with check-in and check-out, managing guest inquiries, and ensuring a high level of guest satisfaction. The ideal candidate will possess strong communication and problem-solving skills, with a focus on maintaining positive guest relations. The position requires physical stamina and the ability to work flexible hours in a dynamic hotel environment. Join a team that values professionalism and integrity, and contribute to creating memorable experiences for guests in a vibrant hospitality setting.

1+ years of experience as a Guest Service Agent preferred.
High school diploma or equivalent required.

Assist guests with check-in and check-out processes.
Resolve guest challenges and maintain positive relations.
Handle phone calls and special requests for services.

Guest Relations

Communication Skills

Problem-Solving

Multitasking

High School Diploma or G.E.D.

YOUR NEXT DESTINATION AWAITS

Careers at Commonwealth Lodging

Top Notch Talent + World Class Hospitality

We take a proactive, hands-on approach to hotel management. Our team boasts extensive experience in all areas of hospitality management.

Core Values: Team First, Own It, Relationship Oriented, Professionalism, Integrity/Honest

Position Summary

The position involves high guest contact and presents the first point of contact for all our guests. The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures. Always maintain positive guest relations. Work to resolve guest challenges, ensuring guest satisfaction. Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities. This industry functions seven (7) days a week, twenty-four (24) hours a day. Regular attendance in accordance with company standards is essential for success in this position.

Physical responsibilities include exerting physical effort in lifting/transporting at least 25 pounds; pushing/pulling carts and other equipment up to 100 pounds; enduring various physical movements throughout the work areas; working in a front office environment, and all areas of the hotel. The position involves working under variable temperature conditions and noise levels, in indoor and outdoor settings; must be able to stand and exert well-paced mobility for up to 8 hours in length.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: Minimum of 1 year of experience as a Guest Service Agent is preferred.

Supervisory Experience: No supervisory experience.

License or Certification: None

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Front Desk Agent

Courtyard by Marriott - Oxford

Oxford

On-site

GBP 20,000 - 30,000

Full time

Job summary

Qualifications

Responsibilities

Skills

Education

Job description