French speaking Customer Service Advisor

French Selection UK; Innerleithen; On-site; GBP 28,000; Full time

Job description

Ref: 4251FC

Company Profile

An exciting opportunity to work at a company that operates on an international level within the fabric industry.

Responsibilities

French speaking Customer Service Administrator
Location: Innerleithen, Scotland
Salary: up to £28,000 per annum depending on experience plus bonus

Main duties:

1. Providing an outstanding level of customer service as well as administrative support to the sales team.
2. Answer calls and emails ensuring a prompt response.
3. Resolve customer complaints and escalate as needed.
4. Be responsible for processing orders and stock control.
5. Provide aftersales support as well as inform customers of promotions and new releases.
6. Dispatch samples to international customers.
7. Maintain and update customer records.
8. Manage returns including credit processes.
9. General administrative duties.
10. Liaise with internal departments.

Candidate's Profile

1. Fluent in French essential.
2. Any additional language a benefit.
3. Experience in customer service or sales support a plus.
4. Excellent communication skills.
5. Willingness to learn.
6. Outstanding attention to detail with strong organisational skills.
7. Dynamic, confident and ability to work under pressure.

Salary: Up to £28,000 per annum depending on experience plus bonus.