French & Spanish speaking Customer Service Executive

French & Spanish speaking Customer Service Administrator

Our client is a leading and well-established global technology brand who are looking for a fluent French AND Spanish speaker (trilingual) to support business customers with calls, emails, and live chat for the EMEA territory.

LOCATION
Hybrid role. Working in the office Tuesdays, Wednesdays, and Thursdays in the week, Mondays and Fridays from home. It will be 4 days a week in the office for training (for the first month). The office is based in the South West London area (45 minutes direct from Waterloo).

SALARY
£27,500 basic salary plus bonus (typically at least 15-20% of salary which is between £4,125 - £5,500 per year, paid quarterly) so annual earnings likely to be between £31,625 - £33,000.

LANGUAGES
Fluency in both French AND Spanish is essential.

COMPANY
Our global client is a world-leading brand in the technology industry.

THE JOB
Your main responsibility will be to support all Spanish and French speaking business customers with calls, emails, social media, and live chat queries and also coordinate product returns from the EMEA territory. Responsibilities include:

• Provide first level customer support in Spanish and French.
• Manage the Customer Service and Email databases ensuring that a 24-hour response is achieved.
• Communicate with customers via e-mail and phone and deal with complaints where necessary.
• Provide support to customers via Social Media platforms.
• Manage requests from distributors, resellers, and end users from the EMEA region.
• Deal with special product requests from Technical Support.
• Attend product training.

CANDIDATE EXPERIENCE / SKILLS

• Fluency in both French AND Spanish is essential.
• Previous experience in customer service or administration is a preference.
• Good skills and understanding of social media platforms is preferred.
• Excellent communication skills.
• Ability to coordinate and resolve a variety of customer queries.

SALARY
£27,500 + bonus (15-20%, up to £5,500 per annum) + excellent benefits including:

• 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year.
• Pension after two months - 6% contribution from the company.
• 75% REIMBURSEMENT OF TRAVEL (up to £120 per month).
• Private medical insurance - FULLY EXPENSED BY THE COMPANY plus 50% SUBSIDY FOR PARTNER.
• Permanent health insurance.
• Gym membership (up to 50% paid for by the company).
• Life Assurance.
• Free tea/coffee and subsidised vending.
• Cultural and subsidised lunch AND MORE!!!

WORKING HOURS
38.5 hours per week (8am - 5pm, Monday - Thursday with 1 hour lunch and 8am - 3pm on a Friday with 30 minutes lunch).

Please apply now for this role, the role is to start as soon as possible (ideally within April/May 2025).

Recruiter contact: Lisa Grimes 020 8503 7766.